Director of Product Design

About the Company LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance organization, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data‑driven decisions across the insurance policy lifecycle – all while reducing risk. About the Role Director of Product Design responsible for shaping the environment, strategy, and organizational conditions that allow exceptional product design and research to thrive at scale. Lead and grow a team of product designers and researchers while ensuring they are empowered with autonomy, trust, and support to solve meaningful business and user problems. Establish standards, accountability, and operational rigor to consistently deliver high quality work at the pace our business demands. Location Alpharetta, GA (hybrid) About You Deep experience leading and growing product design or UX research/design teams within product‑driven organizations. Passionate about building environments where designers and researchers can thrive creatively, strategically, and collaboratively. Excellent stakeholder management skills with experience influencing senior leadership across product, technology, analytics, and business organizations. Ability to balance team autonomy with accountability to quality, consistency, delivery expectations, and business outcomes. Believes great design organizations are built on trust, humility, collaboration, and shared ownership. Comfortable navigating ambiguity and helping teams create clarity around priorities, opportunities, and decision‑making. Thorough understanding of the design process as framed through the double diamond process model. Effectively distills the current conditions and needs of product teams into research and design outcomes across multiple products or business areas simultaneously. Strong coaching and mentorship capabilities with a proven track record of helping designers and researchers grow in both craft and strategic influence. Ability to identify organizational friction points (not just design‑related) and proactively improve processes, communication patterns, and team operations. Brings calm, thoughtful leadership during periods of change, growth, and organizational complexity. Advocates for customer‑centered thinking while maintaining a strong understanding of business goals and operational realities. Keeps a steady pulse on how best‑in‑class product organizations evolve their design and research practices and translates those learnings into scalable improvements for the team. Enables AI within their own workflows and drives their design and research teams to continually practice AI‑enabled processes. Experienced working within agile product organizations and cross‑functional product teams. 8+ Years Experience Product Design, UX Design, or UX Research with multiple years of people leadership experience. What You’ll Accomplish Grow the Product Design team’s reputation as deeply trusted strategic partners throughout the organization. Create the conditions that enable teams to consistently produce high quality, user‑centered work at scale. Define and evolve standards for design quality, research rigor, collaboration, and operational excellence across the organization. Strengthen relationships between Product Design, Product Management, Technology, Client Engagement, Analytics, and Executive Leadership teams to improve alignment and decision‑making. Empower designers and researchers with greater ownership and autonomy while ensuring accountability to business goals and customer outcomes. Improve the visibility, understanding, and impact of the design process throughout the broader organization. Coach and grow a high‑performing team that feels supported, challenged, and excited about the work they are doing. Drive measurable impact through experiences that improve customer value, adoption, and efficiency while centralizing metrics in meaningful ways for product and leadership teams. Shape the long‑term product and experience vision for solutions that transform the insurance industry from the ground up. Drive adoption and scale of an evolving design system, ensuring a growing number of products adopt this system over time. Responsibilities Lead and support a team of 16 Product Designers and Researchers across multiple products and vertical markets. Create an environment where teams feel empowered to challenge assumptions, explore opportunities, and advocate for user‑centered solutions, and demonstrate strong measurements of validation. Establish and maintain clear expectations and standards for quality, collaboration, communication, and delivery across the design organization. Protect the space and time needed for generative and evaluative research as well as solution refinement while balancing organizational timelines and priorities. Partner closely with senior leadership to align product experience strategy and success metrics with business objectives and organizational goals. Build strong cross‑functional relationships that improve trust, communication, and collaboration between teams. Help teams navigate ambiguity, competing priorities, and organizational complexity with clarity and confidence. Ensure the design process remains visible, actionable, and appropriately integrated throughout the product lifecycle. Mentor and coach designers and researchers in both craft development and strategic influence. Identify opportunities to improve team operations, organizational processes, and collaboration models to better support scalable product development. Help create systems that maintain consistency and quality across experiences while still allowing flexibility for innovation and experimentation. Frequently communicate team progress, successes, opportunities, and challenges to stakeholders and leadership partners. Advocate for investment in research, design quality, and customer‑centered decision‑making across the organization. Contribute to a positive, constructive environment where everyone feels valued and is excited to build best‑in‑class work together. Role You’ll Play Collaborate closely with executive leadership, product leaders, engineering leaders, and stakeholders to shape product and experience strategy. Help teams connect business objectives, customer needs, and technical feasibility into cohesive product direction. Facilitate alignment and effective decision‑making across complex stakeholder groups. Guide teams through discovery, prioritization, design, and delivery efforts while protecting user‑centered thinking throughout the double‑diamond process. Support and mentor teams through challenging product, organizational, and operational conversations. Establish scalable approaches to design critique, research synthesis, knowledge sharing, and team collaboration. Help the organization better understand when and how research and design efforts should be leveraged for maximum impact. Drive continuous improvement in team culture, operational maturity, and product experience quality. Monitor broader industry trends in Product Design and Research, AI‑enabled workflows, and product development practices. Champion a culture of humility, accountability, curiosity, and continuous learning across the organization. Compensation & Benefits U.S. National Base Pay Range: $136,100 – $252,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We are delighted to offer country specific benefits. EEO Statement We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Contact & Accessibility We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io. Company Information At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information‑based analytics, decisioning tools and data management services that provide market‑specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. #J-18808-Ljbffr