Line Locator Supervisor | Rochester, NY

Bermex, Inc. Full time Regular About the Role: The Line Locator Supervisor reports to the Operations Manager at Bermex. This position is responsible for overseeing the locating of underground utilities and associated equipment. This role involves managing a team of technicians, ensuring compliance with safety and regulatory standards, and maintaining accurate records. The Line Locator Supervisor plays a critical role in ensuring the efficient and safe operation of the utility system. ***Salary Transparency: Pay for this role is at $80,000/year. *** What You’ll Do Supervision and Leadership: Supervise and provide guidance to a team of line locator technicians. Conduct performance evaluations, provide training, and foster professional development within the team. Installation and Maintenance: Oversee the daily ticket schedule and monitor safety, work quality and completion. Ensure equipment is in good working condition. Troubleshoot and resolve technical issues. Routinely audit field employees. Safety and Compliance: Maintain and monitor employee Operator Qualifications (OQ’s). Ensure all work is performed in compliance with safety regulations and company policies. Conduct safety inspections and audits to identify potential hazards and implement corrective actions. Stay updated on industry standards and regulatory requirements related to line locating practices. Record Keeping and Reporting: Maintain accurate records of completed work orders and pictures. Prepare and submit regular reports on team activities, performance, and any incidents or issues encountered. Utilize computerized systems to track work orders, inventory, and other relevant data. Customer Service: Address customer inquiries and complaints related to locate work orders. Coordinate with other departments to ensure customer satisfaction and resolve service issues promptly. Provide technical support and guidance to customers as needed. Inventory Management: Manage inventory of locating devices, tools, and parts to ensure adequate supply for ongoing operations. Coordinate with procurement to order necessary equipment and materials. Implement inventory control procedures to minimize waste and loss. About You Must Haves: High school diploma or equivalent. Must be 21 years of age or older. Minimum of 3 years of experience in damage prevention, line locating, or a related field. Proven experience in a supervisory or leadership role. Strong knowledge of ticket management systems, safety protocols, and regulatory requirements. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and make sound decisions under pressure. Nice to Haves: Advanced technical training or certification in line locating. Additional experience in utility services or related fields. Your Skills: Must have a valid driver’s license. Ability to multi-task and work independently as well as in a team. Exceptional flexibility in daily routines and route scheduling. Must be flexible in times of need, including extended nights and weekends. Adequate time management skills to finish daily locate tasks in a timely manner. Excellent communication skills, comfortable interacting with management and customers. Ability to interact with unhappy or negative customers in a professional manner. Excellent attention to detail for problem solving. Ability to lift and carry heavy equipment and materials. Willingness to work in various weather conditions and environments. This role would not be a good fit if: You don’t enjoy working independently. Do not enjoy working in outdoor conditions. Do not enjoy walking long distances. Are not flexible and do not enjoy adapting to your current work schedule or routine. Do not have adequate planning and time management skills to finish a day’s work in a timely manner. Working Conditions: Primarily office work for administrative tasks and meetings. Occasional outdoor work with exposure to various weather conditions. Salary and Benefits: Starting pay of $80,000.00 per year, Depending on experience and qualifications. Competitive salary based on experience. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for professional development and advancement. Drug/Alcohol Testing: Drug/alcohol testing is required per non-regulatory requirements for employees working with water, gas, and electric meters. Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters. Benefits Health and Safety: Group health plans including medical/prescription, dental, vision and a variety of other coverage options. Company paid group life insurance, accidental death & dismemberment insurance, short and long-term disability. Flexible Spending Accounts or an option for a Health Saving Account with company match. Company paid Employee Assistance Program (EAP) for all employees and eligible family members. Retirement: Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost. Roth or Traditional 401(k) Retirement plan with company match. PTO Plans: After 90 completed days of service for full-time employees: Paid Vacation. Paid Holidays. Paid Wedding Day. Veterans Day paid time off for our veterans. Paid Sick Time (New York based positions ONLY). Perks/Allowances: Company vehicle (for all driver-based positions). Gas card for company vehicle (if applicable). Company provided cell phone or mobile allowance (if applicable). Boot allowance from approved vendors. Daily per diem for travel-based positions. Where We Work: Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day. #BER1 We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Company: ACRT, Inc. From coast to coast and everywhere in between, ACRT Services and its family of companies is looking to hire the industry’s best talent. We’re looking for independent, self-driven people who turn challenges into solutions. People who want to use their careers to help utilities keep their customers in power. People who want to help us sustain our world. If that’s you, then we want to talk. Explore our open positions now, and start a career that can make a difference for others nationwide. Accountable to self and others Customer and company fairness Responsibility of ownership Trustworthy in all things Mission: To engage the best people and make them better to foster resiliency, environmental stewardship, compliance, stakeholder partnerships, and safer communities. Vision: To be the leader for innovation and industry-shaping solutions within the infrastructure and environmental space. ACRT Services and our family of companies are fully committed to the principles of equal employment opportunity and affirmative action. We seek to hire and empower the best people, providing exceptional service no matter where and when duty calls. We also believe in our people and invest in them through continuing education and believe in a positive, active workplace culture. If you require reasonable accommodations for any part of the application or hiring process due to disability, you may submit your request by calling View phone number on click.appcast.io. For additional details please use the link provided below. careers.acrt.com/careers/job-listings Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities