Personal Banker - Sparta (Full-time)

Position Overview As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker is a dynamic position that performs both transaction and sales and service duties. Responsibilities may vary day to day based on the needs of the branch office. You will process a variety of financial transactions such as opening accounts, cross‑selling, tele‑consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs‑based assessments. You may also research and resolve account issues and promote organizational products and services by referring current or prospective customers to other departments within the organization. This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals, and managing and balancing cash drawers. You will also assist the Assistant Branch Manager with daily branch responsibilities and processes, end‑of‑day functions, and reporting according to branch tasks, policies and procedures. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision. Key Responsibilities Sales Meet sales referrals and cross‑selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers. Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services. Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner. Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships. Advance the Bank's Corporate Sales Program through consultative need assessments of customers, developing new relationships, expanding existing ones and managing and growing a book‑of‑business. Service Identify opportunities with customers and prospective customers through lobby management. Assist customers and prospective customers with digital technologies and provide referrals to other lines of business. Help maintain cost efficiency to achieve goals of the branch; assure quality of customer service and adherence to sales and brand standards. Be responsible for sales and service. Execute expectations for a positive customer service experience. Operations Ensure operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations. Leverage lobby management as a tool for controlling and mitigating risk. Establish customer identity according to guidelines and adhere to all other compliance procedures. Assist branch management with branch operations as needed. Perform transactions including but not limited to check cashing, withdrawals, deposits and loan payments. Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions. Assist in training other branch employees. Provide support to the contact center when there are high call volumes. Handle customer inquiries by telephone. Provide access to safe deposit boxes. Minimum Qualifications High school diploma or GED. Minimum of 6 months of sales and service experience in a customer‑facing retail environment. Strong interpersonal skills, including listening, written and verbal communication. Ability to work a flexible schedule based upon the needs of the business. Positive and professional demeanor with all customers and co‑workers. Strong math and analytical skills. Understand and adhere to safety and security practices. Demonstrate and apply good relationship building skills. Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities. Strong customer service/advocacy skills. Strong organizational and time‑management skills. Strong PC skills; ability to quickly learn various computer programs, including Microsoft Office. Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence. Preferred Qualifications Prior retail banking experience. Life and Health Licenses to support investment program. Working Conditions Work is mainly performed under general office conditions in a retail‑banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed. Lifting from 5 to 25 lbs. (Coins). Prolonged sitting/standing. Occasional bending or stooping (to retrieve coins from individual vault). Noise levels are usually moderate. May also involve travel to customers and property locations. Pay Details $18.41 – $23.03. Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Benefits Team members accrue paid time‑off (PTO), receive holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company‑sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. #J-18808-Ljbffr Provident Bank