Call Center Representative (Baltimore City)

Job Description

Job Description

Call Center Representative needed for our education client in Baltimore City. The Call Center Representative will be taking calls from parents, faculty and students who take public transportation to get to and from school and tracking routes. Two to three month contract position. The non-negotiable pay rate is $15.00 per hour.

• Answering high volumes of parent and staff calls regarding student transportation and bus routes.
• Track bus locations in real-time using GPS fleet management systems and radio communication tools to provide accurate arrival updates.
  
• Coordinate directly with Dispatchers and Drivers to address route changes, mechanical breakdowns, or missing student reports.
  
• Log customer complaints and service requests into the database.
  
• Provide clear information regarding school district transportation policies and specialized student accommodation.
  

Qualifications:

• Must have a high school diploma or general education development equivalent.
  
• At least three to six months of call center or customer service experience is required.
  
• Must have good customer service skills with the ability to de-escalate frustrated parents or caregivers with empathy, patience and professionalism.
• Must be able to type at least 40 wpm.
  
• Must be able to work from 6:00 am-2:00 pm, 7:00 am-3:00 pm or 10:00 am-6:00 pm Monday through Friday with a 30 minute non paid lunch on site.
• Must be able to pass a FBI background check and drug test.

We offer weekly pay, health insurance, referral bonuses, a one time
longevity bonus, holiday pay and a Roth 401K plan. Certain restrictions
apply.