Customer Service Representative

We are seeking a friendly and customer-focused Customer Service Representative to handle customer enquiries, resolve issues, and provide a high-quality support experience. This role is key to maintaining customer satisfaction, loyalty, and brand reputation. The ideal candidate has excellent communication skills, problem-solving abilities, and a passion for helping customers. Key Responsibilities Respond to customer enquiries via phone, email, live chat, or social media Resolve customer issues efficiently and professionally Provide accurate information about products, services, and policies Process orders, returns, refunds, and account updates Maintain detailed records of customer interactions in CRM systems Escalate complex issues to appropriate departments when necessary Meet performance targets such as response time, resolution rate, and customer satisfaction Identify recurring issues and suggest process improvements Qualifications GCSEs or equivalent (further education in business or communications is a plus) 1–3+ years of experience in customer service or support roles (preferred) Strong verbal and written communication skills Proficiency with CRM systems and basic computer applications Ability to multitask and manage time effectively Strong problem-solving and interpersonal skills Core Competencies Customer Focus & Empathy Communication Skills Problem-Solving Time Management Conflict Resolution Adaptability Preferred Qualifications Experience in call centres, retail, or online customer support Familiarity with ticketing systems (Zendesk, Freshdesk, etc.) Multilingual skills (a plus) Benefits Competitive hourly compensation Flexible working hours (full-time/part-time options) Remote work opportunities Training and career development programmes Supportive team environment #J-18808-Ljbffr The British School of Amsterdam