Care Coordinator - Rehab

Job Description

Job Description

Help Patients Heal. Make a Difference Every Day.  

At Complete Care, we're committed to helping injured patients recover through compassionate care, seamless experiences, and exceptional clinical support. Every role on our team contributes to creating a healing environment where patients receive the care, attention, and encouragement they deserve. 

As a Care Coordinator (Rehab), you'll play an essential role in each patient's recovery by delivering provider-directed therapies, helping patients feel comfortable throughout their treatment, and ensuring every step of their care is completed with accuracy, efficiency, and compassion. 

This is an excellent opportunity for someone beginning or growing a career in healthcare who enjoys helping people, values organization, embraces continuous learning, and takes pride in delivering high-quality patient care. 

If you're dependable, kind, detail-oriented, and thrive in a collaborative clinical environment where patients always come first, we'd love to meet you. 

What You'll Do  

• Deliver provider-directed rehabilitation therapies safely and accurately. 

• Prepare patients for therapy and explain what to expect. 

• Help patients stay on track with their prescribed treatment plans. 

• Document therapies accurately in the electronic medical record (EHR). 

• Educate patients on therapy exercises and the proper use of Durable Medical Equipment (DME). 

• Monitor patient progress and communicate concerns to providers when appropriate. 

• Verify insurance information and support authorization workflows. 

• Coordinate closely with providers and teammates to deliver a seamless patient experience. 

• Maintain an organized treatment area while supporting efficient daily clinic operations. 

• Deliver every patient interaction with professionalism, empathy, and a commitment to excellence. 

• Look for opportunities to improve processes, support your team, and enhance the patient experience. 

You'll Thrive Here If You Are...  

• Calm—You stay composed and reassuring, even during busy clinic days. 

• Reliable—Your team knows they can count on you to follow through on your commitments. 

• Organized—You naturally keep things in order and don't let details fall through the cracks. 

• Accurate—You understand that every detail matters because every patient matters. 

• Process-Driven—You enjoy following established procedures while continuously looking for better ways to improve efficiency and patient care. 

• Warm & Personable—You enjoy building relationships and helping patients feel comfortable and confident throughout their recovery. 

• A Strong Multitasker—You can balance patient care, documentation, and communication without sacrificing quality or urgency. 

• Compassionate—Helping others motivates you every day. 

• Team-Oriented—You believe the best patient outcomes come from working together and supporting one another. 

• Professional—You take ownership of your work and hold yourself to high standards of quality, accountability, and service. 

Preferred Experience  

• Physical Therapy Aide 

• Rehabilitation Technician 

• Chiropractic Assistant 

• Patient Care 

• Customer Service 

• Healthcare 

No healthcare experience? That's okay. 

We provide comprehensive training for dependable, patient-focused individuals who demonstrate professionalism, strong communication skills, adaptability, and a genuine desire to learn and grow. 

What Success Looks Like  

• Patients feel welcomed, informed, and supported throughout every stage of their recovery. 

• Therapies are delivered safely, accurately, and consistently. 

• Documentation is complete, timely, and supports exceptional continuity of care. 

• Care plans stay on track, allowing patients to recover as efficiently as possible. 

• Providers and teammates rely on your communication, organization, and follow-through. 

• You actively contribute ideas that improve workflows, strengthen teamwork, and enhance the patient experience. 

• You help create a positive, collaborative clinic culture where excellence is the standard. 

If you enjoy bringing order to busy days, helping people heal, embracing new ways to improve care, and taking pride in meaningful work that changes lives, you'll fit right in. 

Why Complete Care?  

We're a growing multidisciplinary healthcare organization committed to delivering excep