Retail Media Account Manager

Analyst Account ManagementCategory/Area of Expertise: Retail Media Address: USA-NC-Salisbury-2110 Store Code: Media Partnership (5167322) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.The Analyst Account Management is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. This role is centered on supporting the sales team throughout the pre- and post-sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage daily client communication, a strategic mindset to develop media recommendations, deliver on retailer, and brand goals. The Account Manager is better understood as a jack of many trades. At ADUSA, we empower our AMs to manage all aspects of their brand relationships, from working managing the sales team to developing strategy, setting up brands within internal systems, and managing the campaign process (planning, trafficking, creative, operations and analytics). The AM is supported by leads in the various cross-functional departments. ADRM is a part of a global framework connecting with peers in our Global Ahold Delhaize Community to develop and deliver best in class retail media.Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.Applicants must be currently authorized to work in the United States on a full-time basis.Duties & ResponsibilitiesClient Relationship Management Provide world class service to local brands, manage day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team membersDevelop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunitiesFacilitating year-over-year brand performance, in turn retailer growthEstablish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brandsSales Support & Media Strategy Development Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growthSupport material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset managementEnsure 100% accuracy with CRM data input and campaign setup including but not limited to paperworkHigh-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)Campaign Execution & Operations Manage asset collection with suppliersHandle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracyMonitor campaign performance and pacing, if necessary, provide campaign optimization recommendationsInform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments Review and finalize campaign completion reportsAdditional job duties may be assigned as needed to meet the needs of the business and support our Values.QualificationsExcellent interpersonal communication skillsSolution oriented mindsetProven thought leader in strategic planning and operational efficienciesExperience in various Ad Server platforms and/or the ability and willingness to learn quicklyWorking knowledge of retail, ecommerce, and digital industryProficient in Google suite productsExperience in CRM toolsEfficient time management skills - able to sustain timeline management and campaign deliverablesStrong organizational skillsBA/BS degree in marketing, business, or related field.2+ years of Account/Client Management ExperienceME/NC/PA/SC Salary Range: $75,040 - $112,560 IL/MA/MD/NY Salary Range: $86,320 - $129,480 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.