Family Partner BUTNER, NC

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. The Family Partner provides assessment, counseling, and treatment services to adolescents involved with the Department of Juvenile Justice (DJJ).Lived experience as a caregiver or family member of a child with behavioral health or system involvement is required.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Provide peer support and mentorship to families of youth receiving services within the DJJ Mental Health Program.
• Assist families in understanding the behavioral health treatment process and navigating community resources and service systems.
• Encourage family participation in treatment planning, meetings, and services to support youth progress and recovery.
• Collaborate with therapists, case managers, residential staff, and other members of the multidisciplinary treatment team.
• Support families in developing advocacy skills to effectively communicate their needs within the mental health and juvenile justice systems.
• Facilitate family engagement activities, education sessions, and support groups when appropriate.
• Help families identify strengths and develop strategies that promote stability, resilience, and successful reunification when applicable.
• Maintain timely and accurate documentation in accordance with program requirements and organizational policies.
• Participate in staff meetings, trainings, and supervision as required.
• Ensure services are delivered in accordance with program standards, ethical guidelines, and confidentiality regulations.

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Competencies

The Family Partner must demonstrate competence in the following areas:

• Family Engagement -build trusting relationships with families to encourage active participation in treatment and services.
• Peer Support and Advocacy -use lived experience to empower families and advocate for their needs within behavioral health and juvenile justice systems.
• Collaboration - work effectively with clinical staff and external partners to support coordinated care for youth and families.
• Communication Skills - demonstrate clear, respectful communication with families, youth, and professional staff.
• Cultural Responsiveness - provides services that are respectful of diverse cultural, social, and family backgrounds.
• Professional Boundaries and Ethics -maintain confidentiality, professional boundaries, and ethical standards in all interactions.

Minimum Qualifications

• Associate or bachelor's degree in human services, Psychology, Social Work, or related field preferred.
• Knowledge of community resources and family support services.
• Strong communication, advocacy, and relationship-building skills.
• Ability to work collaboratively with multidisciplinary teams.
• Ability to pass required background checks and drug screening.
• Must have a valid driver's license and acceptable driving record.

Preferred Qualifications

• Experience working with adolescents, substance abuse treatment, or justice-involved youth preferred
• Lived experience as a caregiver or family member of a child with behavioral health or system involvement strongly preferred.

Required Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and maintain organized records.
• Professional judgment, discretion, and ethical conduct.
• Proficiency with electronic health records and standard office technology.

Physical and Work Environment Requirements

• Work is performed in a behavioral health treatment environment that may involve exposure to emotionally distressed individuals.
• Ability to sit, stand, walk, bend, and use standard office equipment.
• Ability to respond to crisis situations, which may require quick movement.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
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