Customer Service Representative

Sep 22, 2026 Job Description The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Data entry and accuracy being measured for orders into Oracle Scheduling/delivery coordinating for multiple plant sites Product knowledge, answering questions for customer support Responsible for claims & account reconciliation and transactions Responsible for timely communication back to appropriate function Accepting inbound calls to assist with basic customer needs Liaison for manufacturing and customer Quoting to assist Outside Sales Qualifications Must have high math aptitude to calculate Sq Footage, to assist customers when ordering Must have ability to multi-task, with high level of organization skills Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios Ability to make proactive decisions based on customer needs Proficient in the use of Microsoft Outlook, Word, Excel Project management and negotiation skills Strong oral and written communication skills are required Ability to read building drawings Education/Additional Information Minimum 2-year post-secondary education preferred; 2+ years of construction products sales experience plus, but not required Bilingual is a plus but not required Previous roofing and wall experience is a plus Additional Information Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.) #Fortify Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time* team members receive** medical, dental and vision benefits starting day 1. PTO paid holidays FSA life insurance LTD STD 401k EAP discount programs tuition reimbursement training professional development *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. #J-18808-Ljbffr Cornerstone Building Brands