Senior Customer Engineer

About the Company Armada is a full-stack edge infrastructure company deliveringcompute,connectivity, and sovereign AI/MLtosome oftheworld’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployedin over 60 countries globallyfororganizations ranging from energyto defense. Withover$200millionin funding,Armada isbacked by top investors such as Microsoft (M12), Founders Fund,andhasstrategic partnershipsincludingStarlink,Skydio, and NVIDIA.We are looking forthe most brilliant mindsin the worldtojoin us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the Role The Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Sales Engineer collaborates closely with the sales team to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements. This role is instrumental in driving revenue growth by effectively positioning the company's products or services within the marketplace. Location. This role is remote in the continental United States. What You'll Do (Key Responsibilities) Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose the appropriate solutions to meet their needs. Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. Collaborate cross-functionally to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. Stay ahead ofindustry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement resources to empower sales representatives in their client interactions. Required Qualifications U.S. citizenship and eligibility for a Secret or higher security clearance. Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree is a plus. 5+ years proven experience in a pre-sales, sales engineering, or solution architecture role supporting technical products. Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems (e.g., Starlink, LTE/5G). Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure. Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below). Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies. Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences. Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity. Self-starter who thrives in dynamic environments and effectively manages multiple priorities. Must be willing and able to travel, including potential international travel, as business needs dictate. Preferred Qualifications Prior experience with MEDDPICC, Challenger Sale, Command of the Message etc.; and managing to a sales process. Demonstrable expertise in one or more Technical Focus Areas: AI & Edge AI Solution Architecture - This specialty emphasizes expertise in scoping, qualifying, and shaping AI-powered solutions. AI development fundamentals—such as training data quality, data granularity, resolution, variability, and event detection use cases—and how these factors impact model confidence, false positives, and deployment feasibility. Defining inputs (e.g., cameras, sensors) and estimating compute requirements. Familiarity with AI frameworks (e.g., TensorFlow, PyTorch, ONNX) and the broader AI/ML lifecycle is essential, along with a strong grasp of practical AI applications. Modular Data Center Systems & Rack Solutions Architecture – This specialty requires strong systems integration skills and the ability to translate customer requirements into reliable, scalable infrastructure solutions. Design and integrate compute, storage, and networking systems within modular or micro data center environments; expertise in hybrid cloud and distributed computing (e.g., Azure Stack Edge); and experience with virtualization and containerization platforms (e.g., VMware, Docker, Kubernetes). Asset Management Systems & Integration Architecture : This specialty emphasizes expertise in connected device ecosystems, remote field deployments, and real-time asset telemetry. Integration of remote field assets such as IoT sensors and camera systems; understand connectivity and deployment challenges in remote environments; and communication networks including Starlink, cellular/5G, and SD-WAN solutions (e.g. Cradlepoint, Peplink). Hands-on experience integrating devices and/or telemetry protocols such as RESTful APIs, WebSockets, and SNMP. Citizenship Requirements For select roles, due to the nature of our clientele and the technologies involved, there may be specific nationality or citizenship indicated in the required qualifications section. These roles may involve access to sensitive information that is subject to export control regulations or other legal restrictions. In such cases, employment offers will be contingent upon your ability to comply with these requirements. Compensation & Benefits For U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications. In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request). Benefits Medical, dental, and vision (subsidized cost) Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) Retirement plan options, including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 14 paid company holidays per year #LI-HP1 #LI-Remote Compensation $188,000 - $235,000 USD You're a Great Fit if You're A go-getter with a growth mindset.You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver.You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment.You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player.You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven.Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.