Financial Center Assistant Manager - St. John Financial Center - Spanish Preferred

Job Description Responsible for managing a financial center in collaboration with senior team members, supporting operational excellence, ensuring all aspects run effectively and cohesively. Responsibilities Manage client traffic, engage and appropriately route clients, foster client retention Manage business results through formalized management routines and coaching Create a world‑class client experience environment Manage market‑level initiatives prescribed by market leaders Drive operational excellence by engaging employees on business strategy Manage organizational priorities and effective execution Lead the financial center when teammates are absent Required Qualifications Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results Builds and nurtures strong relationships; collaborates effectively Passion and drive to deliver an experience that improves clients’ financial lives Identifies solutions for clients and resolves problems independently or brings in others Communicates effectively and confidently with all clients Adapts to new information and technology platforms Applies critical thinking and problem‑solving skills to meet clients’ needs Follows processes and guidelines, adhering to laws and regulations Manages complexity, prioritizes tasks, delegates and executes in fast‑paced environment Interprets performance results, finds opportunities to drive success and holds others accountable Can work weekends/extended hours and travel to any financial center within reasonable distance Desired Qualifications Experience in financial services and knowledge of industry, products, and solutions Experience in mortgage, retail, and/or hospitality Experience in environment with individual and team goals routinely met or exceeded Bilingual skills Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift and Hours Shift: 1st shift (United States). Hours per week: 40. Privacy Statement Privacy Statement: Pay Transparency Pay Transparency: #J-18808-Ljbffr Bank of America