Field Clinical Coordinator

Company Overview Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare – enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models. Role Overview The Field Clinical Coordinator plays a key role in supporting healthcare professionals, primarily nurses, to ensure the effective utilization of clinical systems and devices. This position involves facilitating seamless device installations, guiding staff on proper usage and best practices, and providing on‑site support for technical troubleshooting and operational issues. Responsibilities Deliver hands‑on training to nurses and caregivers on device operation, maintenance, and interpretation of readings; provide on‑site and remote support to address common device and system issues. Ensure compliance with facility protocols and company guidelines during device use. Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs). Support nursing teams in performing basic patient reviews for stable patients. Maintain strong clinical understanding, communication, and bedside interaction skills. Respond promptly to service requests to resolve device malfunctions or connectivity issues. Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team. Replace or maintain faulty devices to ensure uninterrupted clinical operations. Ensure all necessary firmware updates are applied to keep devices performing optimally. Coordinate with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems) at healthcare facilities. Ensure proper device calibration, pairing, and network connectivity. Perform initial setup tests to verify full functionality before leaving the site. Compliance with HIPAA regulations and company policies to ensure patient data privacy. Adhere to safety protocols when handling medical‑grade electronic devices. Verify that devices meet hospital infection control standards before and after installation. Maintain relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety. Log all installation, troubleshooting, and repair activities in the system. Timely report recurring issues to engineering or product teams for improvement. Maintain detailed service logs, customer interaction records, and resolution statuses. Maintain an inventory of devices, replacement devices, and peripherals. Track device deployment, retrievals, and replacements in the system. Ensure proper storage and transportation of devices to prevent damage. Coordinate with clinical, install, technical support, engineering, product, and logistics teams to ensure seamless service execution. Provide actionable feedback to product development teams based on field observations. Relay customer complaints and suggestions to higher management for resolution and process improvement. Certifications & Skills Certifications such as CNA, Paramedic, or Medical Assistant (MA) – at least one is required. Valid driver’s license and willingness to travel frequently. Experience Minimum 2–3 years’ experience in clinical coordination, medical device installation, or healthcare technology support. Experience working in healthcare environments, preferably skilled nursing facilities. Skills Required Role requires frequent travel within assigned regions. Strong clinical knowledge and familiarity with healthcare workflows and medical devices. Excellent communication and interpersonal skills. Ability to train and guide clinical staff effectively. Strong troubleshooting and technical problem‑solving skills. Attention to detail and ability to maintain accurate records. Ability to work independently in the field while managing multiple priorities. Disclaimer Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr