Technical Account Manager

Position Overview

The Account Manager serves as a trusted advisor to customers by identifying security, access, and life-safety needs and delivering tailored solutions. This role combines consultative sales, relationship management, technical knowledge, and cross-functional project collaboration.

The ideal candidate is experienced in developing business within the construction, security integration, low-voltage, or building products industries and is comfortable working with general contractors, end users, architects, and project stakeholders.

Key Responsibilities

• Build and maintain strong relationships with customers, contractors, facility owners, and project stakeholders
• Identify, develop, and close opportunities related to access control, video surveillance, electronic security, and architectural openings solutions
• Conduct client presentations, site visits, and product demonstrations
• Collaborate with estimating, engineering, project management, and operations teams to develop comprehensive solutions
• Create and deliver proposals, quotations, bid responses, and technical presentations
• Manage sales activity, forecasts, and customer interactions within CRM platforms
• Maintain awareness of industry trends, technologies, and competitive offerings
• Ensure a seamless transition from project award through execution and installation
• Participate in sales meetings, training programs, and professional development initiatives
• Support additional business development and operational initiatives as needed

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• 3+ years of experience in sales, account management, business development, estimating, or project-related roles within security integration, construction, low-voltage systems, or related industries
• Proven ability to develop customer relationships and drive revenue growth

Knowledge, Skills & Abilities

• Understanding of access control, CCTV, intrusion detection, electronic locking systems, or architectural hardware
• Ability to read construction documents, blueprints, specifications, and project drawings
• Strong communication and presentation skills with both technical and non-technical audiences
• Excellent organizational, time management, and project coordination abilities
• Results-driven mindset with the ability to work independently and as part of a team
• Commitment to delivering exceptional customer service and long-term client satisfaction