Operational Manager - Personal Care Services

Job Description

Job Description

Operational Manager – Personal Care Services

Up to $3,000 Sign-On Bonus

MaineTouch LLC | Maine
Full-Time | Management
Salary: $50,000–$55,000 annually
Travel: Statewide travel required | Mileage reimbursement provided

MaineTouch LLC is a growing Personal Care Agency, and we are looking to add an experienced and motivated Operational Manager to our leadership team.

The Operational Manager will oversee day-to-day operations, support and supervise staff, ensure quality client services, maintain regulatory compliance, and help strengthen and grow our Personal Care Services throughout Maine.

We are looking for a leader who is organized, dependable, solution-focused, and ready to take ownership of operations.

• Provide leadership and oversight of Personal Care Services and daily agency operations.
• Supervise, coach, and support Personal Support Specialists (PSS) and other assigned employees.
• Assist with recruiting, interviewing, hiring, onboarding, training, and employee development.
• Oversee staffing and scheduling to ensure clients receive reliable and consistent services.
• Monitor employee performance, attendance, training, and documentation.
• Maintain regular communication with clients, families, guardians, case managers, and other members of the support team.
• Participate in new client referrals, admissions, and service starts.
• Monitor service quality and client satisfaction and respond promptly to concerns.
• Ensure client and employee documentation is accurate, timely, and complete.
• Support compliance with MaineCare requirements, agency policies, and applicable state and federal regulations.
• Participate in quality assurance, audits, reviews, and corrective action processes.
• Monitor staffing costs, overtime, and other operational needs.
• Assist leadership with improving agency operations and supporting continued growth.
• Provide leadership and support during urgent staffing, client, or operational situations.
• Travel to client homes and service locations throughout Maine to provide oversight and operational support.

• Previous management or supervisory experience.
• Experience in a Personal Care Agency, home care, healthcare, HCBS, residential services, or human services setting preferred.
• Knowledge and understanding of MaineCare Section 19 and Section 96 services and requirements strongly preferred.
• Experience supervising PSS, direct care, or other frontline employees preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with staffing, scheduling, employee supervision, documentation, and service coordination.
• Ability to manage multiple employees, clients, priorities, and deadlines.
• Ability to work independently while maintaining strong communication with company leadership.
• Bachelor's degree in Human Services, Healthcare Administration, Business Administration, or a related field preferred; relevant management and industry experience may also be considered.

This position requires regular travel throughout the State of Maine based on agency and client needs.

Candidates must have a valid driver's license, acceptable driving record, and access to a reliable, insured vehicle for business-related travel.

Mileage reimbursement is provided for eligible business-related travel in accordance with MaineTouch LLC policy.

This is a full-time management position with a flexible schedule based on agency, client, and staffing needs.

Some evening, weekend, and after-hours availability may be required to support urgent operational needs.

Starting Salary: $50,000–$55,000 annually

The listed salary range is based on experience level and may vary depending on an individual's skills, qualifications, and relevant experience.

This position is eligible for up to a $3,000 sign-on bonus . Additional details regarding eligibility and terms will be provided during the hiring process.

This is an opportunity to join a growing Personal Care Agency and take an active leadership role in shaping our operations, developing our team, improving service quality, and supporting our continued growth throughout Maine.

If you have experience in Personal Care Services, particularly MaineCare Section 19 and/or Section 96 , and are ready for your next leadership opportunity, we encourage you to apply.

MaineTouch LLC is an Equal Opportunity Employer.