Library Assistant IV - User Accounts Coordinator

Library Assistant IV – User Accounts Coordinator The User Accounts Coordinator plays a key role in ensuring efficient daily operations and exceptional service within Access & Delivery Services. This position is responsible for supervising both student assistants and full-time staff, overseeing user account management processes, and maintaining accurate daily staffing schedules. The coordinator also serves as a supervisor on duty, ensuring that service points are covered, issues are promptly addressed, and workflows begin smoothly for the week. Standard work hours are Monday‑Friday from 7:00 AM to 4:00 PM. Hours may be adjusted seasonally during Finals Week and the Winter and Summer terms to align with changes in library operating hours. Minimum Education and Experience High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered. Preferred Education and Experience Proven experience in customer service and library operations. Strong leadership and supervisory skills. Excellent communication and problem‑solving abilities. Familiarity with library databases and information technology. Commitment to providing a welcoming and supportive environment for all library users. Other Qualifications To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. Essential Duties and Responsibilities Supervise, train, and evaluate student assistants and full-time Access & Delivery Services staff. Serve as the supervisor on duty, providing leadership, support, and oversight during opening operations. Oversee all aspects of user account management, including patron records, borrowing privileges, and problem resolution. Serve as the primary contact for fine appeals, ensuring fair and consistent handling of patron account issues. Manage TexShare accounts, including establishing and maintaining accounts, tracking borrowing statistics, and invoicing partner libraries as needed. Handle Orion holds by reviewing, processing, and clearing library‑related registration blocks in a timely manner. Maintain and update the daily staff schedule, ensuring adequate coverage across all Access & Delivery Services desks and functions. Collaborate with other supervisors and the department head to develop and implement policies, procedures, and best practices related to circulation and user services. Assist with statistical reporting, data tracking, and process improvements related to account services and scheduling. Provide excellent customer service and uphold library and university policies when interacting with patrons, staff, and campus partners. Physical Demands and Working Conditions Must be capable of lifting, carrying, and managing materials weighing up to 15 lbs. Ability to stand or sit for prolonged periods while performing various tasks. Additional Information Work will be performed on-site and in person. Transcripts: Depending on the size of your transcripts, you may experience issues uploading your transcripts as part of your application process. If you are facing any difficulties with the upload, please use the following link to submit your transcript directly: Upload Here . Important Message All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator . #J-18808-Ljbffr