Behavioral Health Practice Manager

Site: The General Hospital Corporation Job Summary The Practice Manager, reporting to the Administrative Director, works collaboratively with leadership to oversee the operational and financial management of Counseling & Behavioral Health Department at Charlestown Community Health Center, including our satellite location at 76 Monument Street site. The Practice Manager would have direct supervision of the administrative staff including all human resource and operational topics. Provides cross coverage, as a member of the Practice leadership team, to manage staffing and/or operational issues, in a time sensitive manner. In addition, as a member of the Leadership Team, the manager will assist in the development and implementation of the strategic plan and guide non-clinical staff to understand and support the department and Health Center mission and vision, including its commitment to the community. Operations Supervises day-to-day performance of administrative support staff, and manages operations overall in collaboration with other members of the leadership team. Develops and provides training for staff on the administrative policies and procedures. Maintains full knowledge of all key components of administrative staff functions including use of Epic, Referral Management and other processes needed to support administrative staff work; functions as an Epic Super User. Assists administrative staff to evaluate, develop and implement changes in processes and procedures to improve patient experience, operational effectiveness and efficiency, and work life for physician and other staff. Collaborates with administrative support staff and others to resolve patient/customer service issues. Evaluates wait times and other quality of service indicators, and takes steps to address issues as needed, utilizing data and reports relevant to the topic under review; including but not limited to Epic, iPort and other report sources as needed. Serves as Epic/Cadence Super User for practice; responsible for maintaining accuracy of schedules and templates; investigates inconsistencies and addresses with BH Unit Chief. Actively involved in practice re-design and process improvement activities. Possesses a thorough knowledge of registration and insurance issues; demonstrates competence in explaining insurance issues, ACO related care restrictions, and service issues to staff and patients. Is present daily to support, coach and educate PSC staff; assists PSC staff by troubleshooting workflow issues and resolving patient barriers to care. Supports clinical staff with administrative tasks as needed including the onboarding and enrollment of new staff and trainees. Expected to regularly serve on internal Health Center committees voluntarily and/or as requested by Administrative Director. Adheres to all hospital and Health Center policies and procedures. Assists to prepare for JCAHO and other regulatory site visits, as outlined in the Standards of Practice. Ensures HIPAA policies and procedures are fully implemented. Represents the unit, as needed, in community affairs to which the unit/health center or the community would gain added value by participating. Responds to and resolves patient inquiries and concerns as needed. Staff Management Develops a work environment for non-clinical staff that embodies respect, diversity, growth and accountability, as key components of overall staff and unit morale. Provides orientation and training of administrative staff; completes corrective action process as necessary; reviews time off requests, monitors attendance and tardiness, interprets Hospital policies and ensures adequate coverage for all areas of responsibility. Works with practice leaders to manage all staff schedules; evaluates daily staffing needs and coordinates replacement of staff to meet volume and provider productivity requirements. Develops, implements and/or coordinates staff education for both the personal and professional development of staff; includes mandatory training, as outlined by the hospital, JCAHO, DPH, HIPAA or other regulatory guidelines. Manages the practice's payroll, including the resolution of payroll issues. Financial Management Utilizes data from the Health Center and Department of Psychiatry to monitor key metrics necessary to effectively manage operations and maximize revenues, including assuring compliance with regulatory billing requirements, practice growth and access. Builds and maintains ongoing working relationships with support staff and providers in the practice to facilitate positive staff morale and support provider productivity. Oversees all supply purchasing for the office/program. Performs all other duties as deemed operationally or financially necessary by manager, Health Center leadership, and Department of Psychiatry. Performs all other duties as assigned. Qualifications Education: Bachelor's Degree in a related field of study required. Experience: Supervisory experience 5‑7 years required; experience in a healthcare environment 5‑7 years required. Knowledge, skills and abilities: strong understanding of Microsoft Office (including Excel); strong communication and organizational skills; proven leadership skills; ability to work with staff at all levels; excellent time management; strong analytical and math skills; knowledge of accounting principles, physician billing, and revenue cycle management; ability to adapt to multiple and rapidly changing priorities and deadlines. Additional Job Details (if Applicable) Medical, Dental, and Vision insurance Tuition Reimbursement Generous Paid Time Off 50% Off MBTA passes Access to childcare resources and emergency backup care 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options Exclusive “Perks” – enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events Remote Type Onsite Work Location 73 High Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $65,998.40 - $96,033.60/Annual Grade 7 EEO Statement 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr Mass General Brigham