IT Business Analyst

IT AnalystWestwood Professional Services, Inc. is seeking an IT Analyst to join our team. This role is responsible for the timely delivery of technical support services to the enterprise, in close collaboration and interaction with business users, while ensuring the support services bring the expected business value and are in alignment with business strategies.Requirements:Be the first point of contact for support and manage tickets in ServiceDeskProvide Operational support for office equipment (e.g. printer, plotters, service calls)Work with users in-person or remotely to resolve a high percentage of reported issuesProvide up-to-date imaged computers to users along with requested software and deploy updates as neededProvide documentation on processes used for support through collaborationManage, support, and procure Telecommunication equipmentOrder computers and IT supplies from our preferred VendorsMaintain computer inventory and replacement planProvide problem identification and escalation within the support organizationSupport business operations by engaging key staff (IE: admins, office leads, PM's, etc.)Provide assistance in facilitating important meetingsWork to make IT Services Support be viewed as the single resource for obtaining Technology SupportSkills and Qualifications:Enrolled in or completed an IT-related education programFamiliarity with the Microsoft Productivity tools (Ex: Word, Excel, PowerPoint, Outlook)Willingness to learn and stay on top of the industry, current trends, and IT practicesExceptional problem-solving and organization skillsAbility to work with others and provide great customer service to the UsersHave good communication skills and a sociable mannerMaintain strong attention to detail in high-pressure situationsAbility to diffuse a situation that has escalatedAbout Westwood Professional Services, Inc. (Westwood):At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.Our approach revolves around people. We are committed to building a culture that attracts, retains, and develops high performers. Our team values relationships, innovation, dedication, initiative, and growth. We believe fostering a collaborative "One Team" mentality yields superior outcomes in everything we do.We customize our technical capabilities and geographic reach to meet our clients where they are and help them realize their vision.We are partners in our clients' success, driving to provide solutions that make a lasting difference. Safety, sustainability, and operational excellence are not just facets of our work; they are intrinsic to our identity, guiding every decision we make.We are deeply invested in the communities we serve. Through our projects and giving-back initiatives, we enrich the lives of those we serve, engage others within our industry, and create a lasting impact on communities around the world. To us, success transcends the completion of projects; it is reflected in the lives we have positively impacted by our work.Join us in creating a better world.In 2024, Zweig Group ranked Westwood nationally at #13 and #40, respectively, on its Hot Firms and Best Firms to Work for lists. Zweig also awarded Westwood one national 1st place award for Marketing Excellence. Westwood was recently recognized as #83 in the ENR Top 500 Firms in 2024. The firm consistently ranks on the industry's top 25 lists and receives recognition for its involvement in award-winning projects nationwide.Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.