Program Specialist II

Community Solutions strives to be the employer of choice for professionals in our fields of expertise. We are a well‑established and growing non‑profit agency serving children, families and individuals in Santa Clara and San Benito Counties. Our agency is well‑recognized within the community and professional fields for subject matter expertise and collaboration within the community. We are currently looking for individuals who share our mission, values and service philosophies and who want to make a difference in the lives of children, families and individuals in our local communities. Our offices are located in San Jose, Morgan Hill, Gilroy, and Hollister. We offer a competitive compensation package and an extensive benefits package including employer‑paid health, dental and vision care, life and long‑term disability insurance, a matching 403(b) program, and a generous vacation plan. Please note: temporary positions and interns are not eligible for benefits. Community Solutions is deeply committed to diversity, equity and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply. Benefits Summary 100% of HMO Healthcare premiums paid by Community Solutions for full‑time employees and their eligible dependent children 3 weeks of vacation during first year of employment 13 paid holidays (includes 2 floating holidays) 96 hours of sick time per year – 8 hours per month 5% matching on 403(b) after 1 year of employment Longevity bonuses Generous family medical leave for eligible employees Student loan forgiveness program Staff learning and development and robust in‑house training opportunities Employee‑led diversity, equity, and inclusion resource group Program(s): Adult Residential Reporting To: Director and/or Designee Summary Since its founding as a teen drop‑in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking. Ideal Candidate Qualifications A.A. degree and one‑year direct client work experience or three years direct client work experience in a related field (required or equivalent) For Residential Program, must successfully complete State Community Care Licensing training program provided by Community Solutions during the first week of employment Mental Health Rehabilitation Specialist (MHRS) certification preferred Individual preferably bilingual and bicultural Empowerment, advocacy, trauma‑informed and support techniques for people with mental illness or substance abuse issues required Working knowledge of wellness and recovery concepts, Medi‑Cal regulations and program documentation strongly preferred; working knowledge of community resources in Santa Clara County and surrounding areas strongly preferred Responsibilities – Program Specialist II Achieve productivity expectations and maintain assigned case load while working within a program structure Accurately apply Medi‑Cal mandated regulations and documentation requirements based on training and ensure audit‑ready charts Use strength‑based, problem‑solving and conflict resolution skills; consistently apply good judgment and safeguard information to comply with all confidentiality requirements, ethical and legal obligations of the program and Agency Collaborate with the team to maintain positive morale; treat team members professionally and respectfully, sharing acknowledgements and support to build a healthy, well‑functioning team Work independently with a minimum of clinical supervision; provide high‑quality care within scope of discipline Effectively engage and interact with clients and families, demonstrating strong interpersonal skills; handle all client interactions courteously and professionally using effective listening skills and seeking to understand divergent views Demonstrate good customer service skills including a professional telephone manner Demonstrate cultural competency by effectively working with people differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities Provide positive reinforcement to clients; help clients explore options and empower them to make their own decisions and be self‑sufficient Act calmly in emergency situations and work successfully in a high‑stress work environment; communicate clearly and effectively, both verbally and in writing; writing skills, grammar, sentence structure, and punctuation must meet documentation requirements Exhibit organizational skills and good time management; prioritize workload, handle multiple tasks and demands of the job Efficiently complete assigned duties, work within a program structure and provide timely follow‑through of work assignments to meet deadlines Be computer literate with proficiency using Internet Explorer, MS Office programs (Word, Excel, Outlook), and quickly learn time and attendance software and electronic medical records (EMR) application Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25 lbs. Work Environment and Location Work is performed in office, clinic, or community environments. Special Requirements Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices License: Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements Requires an automobile to perform routine job duties COVID‑19 Vaccination: Community Solutions has adopted a COVID‑19 vaccination policy to safeguard the health and well‑being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID‑19, unless a reasonable accommodation is approved or as otherwise required by law Note This job description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer their services wherever and whenever necessary to ensure the success of our endeavors. Legal Authorization Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship. #J-18808-Ljbffr Community Solutions for Children, Families and Individuals