Gourmet Market Manager - Graziano's Lifetime

Job Summary
The Gourmet Market General Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members.

Job Duties & Responsibilities
* Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
* Responsible to train and develop all new FOH & BOH employees.
* Maintains a guest focus while performing duties.
* Assures operational expenses and costs are in line with budgets.
* Is knowledgeable of budgets and adhering to the profits they reflect.
* Development and training of front of the house staff.
* Delegates tasks for ordering supplies and follows up to assure accuracies.
* Performs weekly and monthly inventories and updates beverage prices on spread sheet.
* Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
* Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
* Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards.
* Ensure positive guest service in all areas.
* Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
* Ensure that proper security procedures are in place to protect team members, guests, and company assets.
* Ensure a safe working and guest environment to reduce the risk of injury and accidents.
* Completes accident reports promptly if a guest or team member is injured.
* Responsible to assist in menu planning, development, and meal specials.
* Ensure proper cash management controls are followed by all F&B staff members, as per policy.
* Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness.
* Investigate and resolve complaints concerning food quality and service.
* Provides direction and communication to team members regarding operational information and procedural changes.
* Develop team members by providing ongoing feedback.
* Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals.
* Have complete knowledge of all policies, standards, and procedures of the department.
* Be familiar with resort services, amenities, and outlets.
* Available for work assignments outside of Manager's customary work schedule. This may include evenings, catering events, weekends, and holidays.
* Compliance with all Store Market policies and procedures as described and communicated by management.
* Fill in where needed to ensure guest service standards and efficient operations.
* Works effectively with Human Resources Director in proper documentation and performance management.

Required Skills/Abilities:
* Exceptional customer service and managerial skills.
* Excellent verbal and written communication skills.
* Excellent organizational and time-management skills.
* Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:
* Bachelors degree in Business Administration preferred.
* At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required.

Physical Requirements:
* Prolonged periods of standing.
* Must be able to lift 50 pounds at a time.