Regional Director

Regional Director for Community & Lifestyle

The Regional Director for Community & Lifestyle will work with senior leadership to ensure that company objectives are met and will provide stellar guidance and leadership to all those within their sphere of influence and consistently adhere to and perpetuate the mission and vision of the company.

Some of the duties of the Regional Director include leading a team of people (both non-exempt and exempt level staff), developing strong relationships with our clients, assisting the Business Unit Leader in the operations of the division/department, and acting as a back up to this position as needed.

Compensation: $105,000-$120,000 annual base salary, plus eligibility for up to an 18% annual bonus.

Work Location: Salt Lake City, UT

Work Hours: Monday to Friday

Your Responsibilities:

• Ensure that subordinate Community Association Managers fulfill all of the obligations of their position guides.
• Meeting managers regularly to determine their needs and give them informal and formal feedback.
• Orientate new managers to their positions.
• Review monthly reports for conformance to standards; make revisions to commission payments based on the criteria of the commission plan as reported on the monthly reports. Spot-check the accuracy of these reports.
• Ensure that the manager promotes training of Board Members on their roles and responsibilities.
• Contact Boards on a regular basis – in person or on the phone to determine their level of satisfaction with the manager.
• Stay alert to the danger of Associations leaving FirstService Residential. Foresee the danger and install an action plan to resolve the issues. Inform the VP of these situations.
• Conduct formal performance evaluations with all subordinate employees as per company policy.
• Ensure that all managers remain current on their continuing education and that they remain qualified to work.
• Act as a resource for the managers, giving them timely and appropriate advice and guidance.
• Pay special attention to provisional managers and assist them in becoming fully qualified.
• Review and approve all mass mailings from the managers. This includes newsletters, agendas and various official notices.
• Develop the competence of the managers in order to have a manager ready for promotion should one become open.
• Attend Board meetings as needed for Board Evaluation as well as Provisional training and oversight.
• Assists with the Transition Coordinator in ensuring new accounts are brought on board successfully and timely with special attention to standard verbiage and info center questions.
• Communicate regularly with the VP on ideas, areas of concern, etc. to allow for proactive responses with clients, including submission for the critical watch list report.
• Participates in Business Development activities including attendance at local trade shows and CAI events.
• Networks with vendors to allow for solicitation of new business.
• Participates in Prospective Client meetings as needed and scheduled by VP.
• All other duties as assigned.

Skills and Qualifications:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. Ability to make decisions and solve problems creatively.
• There is a high level of satisfaction amongst client associations. This is evidenced by no loss of associations either directly or indirectly because of non-compliance by FirstService Residential staff.
• There is evidence of regular contact with each manager – at least weekly.
• There are no valid complaints from new Managers about their orientation. There is a high success rate of new managers successfully completing their probationary period.
• Monthly reports are reviewed and adjustments are made to commissions as a result of this report. There is evidence of spot-checks to ensure the validity of these reports.
• There are regular trainings for Board members in this Director’s portfolio. There are no valid complaints about lack of learning opportunities.
• There is evidence of regular contact with Boards and evidence of actions taken as a result of these contacts.
• Losses of Associations either directly or indirectly because of non-compliance by FirstService Residential staff are less than 2%. In cases where this has happened, there is evidence of having foreseen the problem and evidence of a rational plan having been put in place to prevent the occurrence. After the fact there is always evidence of a thorough diagnosis of the problem and of plans to prevent re-occurrence.
• All performance evaluations are completed according to company timelines and guidelines.
• There is evidence of positive input into complex and controversial issues that the managers are working on.
• There is a high success rate of provisional managers achieving full status.
• All mailings meet the necessary requirements.
• There is evidence of career development for subordinate managers and at leave two have been identified and are being prepared to take on more responsibilities.
• Three to Five Years of Multi-site management in a Regional or District Manager role.
• Proven Relations development of both internal and external customers.
• Articulate goals and develop and implement action/improvement plans.
• Previous experience with OKRs, SMART, Nine Box, or similar platforms.
• Managed complexity and worked through multiple and diverse workplace problems on a regular basis.
• Proficient in analyzing financial reports to make business decisions related to profitability and margin.
• Proven track record with business insight in developing strategies and tactics that create a positive impact on associates and customers.
• Customer Centric focused behaviors by creating outstanding customer loyalty.
• Availability to travel within assigned region as needed.

Education and Experience:

• Bachelor’s degree in business or related field preferred
• 10 Years of progressive leadership in HOA or hospitality industry
• High-level of demonstrated leadership skills
• College degree preferred
• High School diploma or equivalent
• HOA experience preferred
• Previous experience working with home builders/developers preferred
• Previous management experience over personnel required
• Excellent computer, communication and organizational skills
• Self-motivated and able to work as part of a team
• Strong attention to detail
• Must have use of a personal vehicle for business purposes, adequate automobile insurance and a valid driver’s license
• Must be able to “walk” community as necessary

Physical Requirements:

• Performance of duties may require employee to be both inside and outside. Inside temperature will be controlled and the use of fluorescent lighting will exist. Outside may require employee to be exposed to the elements, which may include wind, rain, cold and extreme heat.
• Professional indoor office environment
• Full time position. Typical schedule, Monday through Friday, 8:00 a.m. – 5:00 p.m., unless otherwise specified. Schedule subject to change based on business needs.*
• Consistent and regular attendance required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.