Patient Care Coordinator

Patient Care Coordinator – Coram/CVS Health

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Starting pay: $18–$19/hour

For this position, candidates must live within a commutable distance to one of the following locations (within 60 minutes):

• Malvern, PA (6 Spring Mill Drive)
• Mendota Heights, MN (2345 Waters Drive)
• San Diego, CA (12310 World Trade Drive)

Join our team and make a difference in patients' lives. As a Patient Care Coordinator, you'll support new infusion patients, deliver high-quality service, and help simplify healthcare for those who need it most.

What you'll do:

• Serve as the first point of contact for patients, caregivers, and healthcare providers—answering questions, resolving concerns, and providing education.
• Guide new patients through the onboarding process with empathy, professionalism, and attention to detail.
• Handle a high volume of phone calls, using active listening and de-escalation skills for challenging situations.
• Multitask and prioritize effectively—navigating multiple computer screens and systems while capturing all necessary patient information.
• Work independently from home, reliably following shift, break, and lunch requirements.
• Collaborate with internal teams to support referrals and admissions.

Required Qualifications:

• 2+ years' experience in healthcare or customer service, including working with insurance benefits
• Strong verbal and written communication, empathy, and active listening—especially by phone
• Comfort with computers and Microsoft Office; able to multitask and navigate multiple screens
• Reliable, organized, and able to work independently from home as scheduled
• High school diploma or GED

Preferred Qualifications:

• Experience with healthcare insurance and medical terminology
• Certified Pharmacy Technician (CPhT)
• Experience providing telephonic customer service in a healthcare environment
• Prior experience capturing information while toggling between multiple computer applications

Why CVS Health?

Join a Fortune 7 leader in specialty and home infusion care—offering a supportive, growth-focused workplace where you can truly make an impact.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.