Customer Service Representative
$18.5 per hourManpower
Customer Service Representative
Our client, a leading organization in the healthcare industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting members and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully within the organization.
Job Title: Customer Service Representative
Location: Marquette, MI
Pay Rate: $18.50 per hour
Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break
What's the Job?
- Provide exceptional customer service to members and healthcare providers via inbound and outbound calls
- Route information to appropriate departments and resolve member issues efficiently
- Accurately document all correspondence and interactions in the claims management system
- Assist with questions related to benefits, policies, eligibility, and medication denials
- Support the organization's compliance with healthcare policies and confidentiality standards
What's Needed?
- High School Diploma or GED required; associate degree in healthcare administration or related field preferred
- At least two years of customer service or call center experience, preferably in healthcare or insurance
- Proficiency in MS Office applications such as Word, Excel, and PowerPoint
- Strong interpersonal, communication, and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information professionally
What's in it for me?
- Opportunity to work in a supportive and dynamic healthcare environment
- Engage in meaningful work that impacts members' health and well-being
- Potential for career growth within a reputable organization
- Supportive team culture emphasizing diversity and inclusion
- Work schedule that promotes work-life balance
Upon completion of waiting period, associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
Vacancy posted 2 days ago
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