Desktop Support Specialist

Desktop Support SpecialistHouston, TX 77051OverviewLevel: Experienced Position Type: Full Time Job Shift: DayDescriptionSpecific Job Functions:Deploy desktop application software.Provide technical assistance to end users at all levels, from the frontline to the C-Suite.Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.Provide support for employee lifecycle (new hires, moves, terminations).Provide printer administration, including service call management and replacing toners.Provide support for periodic inventories of IT resources.Engage in IT-related projects to grow knowledge and skills.Perform other duties as assigned.Environmental:Work Environment- 80% office, 20% outside or warehouse conditions. Safety first mindset, respecting policies and PPE requirements.Travel – 10% - Coverage of local sites as needed.Physical Requirements- Day-to-day will involve sitting or standing for extended periods of time. May require lifting and carrying up to 25 lbs.Desktop OS Landscape – 98% Windows, 2% LinuxAttendance- Regular attendance in the office with an established work schedule. Ability to work outside normal schedule and adjust schedule to meet peak periods when required.Must be able to work with a team mindset, putting forward a professional behavior that enhances productivity, efficiency, reputation, and cooperation within the organization.QualificationsSkill Requirements:Strong work ethic and follow-through of tasks to completionAbility to successfully and efficiently work independently and as a team memberExcellent written and oral communication skills in English.Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.Extensive knowledge of Windows 10/11, Android, iOS, and printers.Critical thinking, independent analysis, communication, and problem solving.Mindful of SLAs and uses good judgment when following the escalation pathExcellent time management and multitasking skills