Master Planner - Field Service

Job Description

Job Title: Master Planner - Field Service


Reports To: VP, Service

Summary

The Field Service Master Planner is responsible for overseeing and coordinating the scheduling, planning, and logistical support of field service operations to ensure timely and efficient service delivery for internal and external customers. This role involves managing capacity constraints, optimizing resource allocation, and improving response times to meet customer demands while aligning with organizational goals.

Principle Duties and Responsibilities

1. Scheduling and Planning
   • Develop and maintain the Field Service Master Schedule and update it daily to reflect current priorities and capacity.
   • Coordinate with Field Service Supervisors, Program Managers, and Strategic Account Directors to ensure alignment of resources with service demands.
2. Resource Management
   • Analyze capacity constraints and make resource recommendations to ensure efficient service execution.
   • Review resource capabilities/experience/certifications to ensure the resources identified are appropriately qualified to perform the work.
   • Track the availability of personnel and tools required for field service operations.
3. Operational Optimization
   • Improve system workflows to enhance material and information flow, increasing responsiveness to internal customer needs.
   • Strategize and implement solutions to reduce service travel (i.e. prioritize use of resources for projects within their respective region) and improve turnaround times for all field service operations.
4. Customer Support and Communication
   • Prepare and coordinate weekly field service plans, ensuring timely communication with internal customers.
   • Lead daily discussions with Service on resource planning, and make changes to the resource plan as required when ongoing projects are extended, future projects are delayed, etc.
   • Communicate resource plans and capacity requirements to the Service organization.
   • Communicate utilization and absorption hours to the FMA Finance team for business financial forecasts.
5. Performance Monitoring
   • Monitor service execution rates and provide regular updates to senior leadership.
   • Calculate resource capacity and make strategic recommendations for meeting future service requirements / skillsets given the forecast of future service work.

Qualifications and Educational Requirements

• Bachelor of Science degree in a technical or business discipline (preferred).
• Minimum of 7 years of experience in a scheduling, planning, or logistics role, preferably within a field service or manufacturing environment.
• Strong knowledge of field service operations and resource planning.
• Experience with briefing senior leadership on resource and forecast plans.
• Technical Skills:

1. • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
   • Experience with Salesforce is highly desirable.
   • Strong understanding of lean principles and operational excellence.

• Soft Skills:

1. • High level of organizational and communication skills.
   • Ability to multitask and handle multiple priorities while leading cross-functional teams.
   • Strong business acumen and problem-solving capabilities.

• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.