Senior Customer Support Associate

We are looking for someone to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support specialists who not only provide tailored service to our customers, but also work across multiple internal organizations in order to better provide a holistic customer experience. Our Customer Support Team is motivated, and recognized for their willingness to problem solve with positivity. We are a global team, and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience.**Responsibilities**product, elevated access tickets, and process information. Be seen as a go-to knowledge and advice both in person, via zoom, Salesforce, and swarming in slack. Collaborate with other teams to ensure quality interactions and promote the voice of the customer. (Sales, Customer Success, Engineering, Customer Experience, Finance). Represent the Digital Support team in cross-functional meetings and be responsible for reporting meeting outcomes to the rest of the team Take part in interesting and challenging support-related projects that will allow you to utilize your unique skill set and make an impact on our team. Manage tasks within the timeframe and push business level initiatives*The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities***Minimum Qualifications**3+ years in Customer Support (individual contributor role) with documented track record of success. You understand the difference between technical troubleshooting and brute force and can perform sensitive actions for customers with ease Proven experience and success supporting Forma Build/Construction suite of productsExperience juggling multiple things at once; customer interactions, using resources, supporting your peers, project-work, motivation to learn new thingsEnthusiastic and creative with the ability to inspire, influence and encourage others, in both relationship with customers and peersHave a collaborative and consultative work style, the ability to thrive in a high-volume, highly dynamic work environmentHave strong problem-solving abilities and emotional intelligence when establishing trust with peopleExperience with complex, escalated customer situations, ability to navigate large organizations and gain leadership buy-inExperience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience #J-18808-Ljbffr Autodesk, Inc.