Director of Housekeeping

Description Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024. The Surrey, a Corinthia Hotel, is seeking to recruit a Director of Housekeeping. The Director of Housekeeping is responsible for leading the Housekeeping team to achieve and maintain company service standards in all aspects of Housekeeping. They organise the daily operations of the Housekeeping Team in response to ever‑changing daily needs, ensuring that the highest standards are delivered in cleaning, maintaining and servicing both internal and external guest areas. They provide comprehensive guidance and support to the different functions in the Housekeeping department and strive to create a highly motivated and efficient Housekeeping Team. Responsibilities Develops structured individual and team training programmes including succession, management and team development in collaboration with the Talent Management Department. Sets and communicates to the team and management realistic, measurable housekeeping standards, objectives and goals (service standards, budget targets, etc.) to be achieved. Develops, directs and maintains the highest standards of housekeeping processes to ensure a positive guest experience. Develops and implements the necessary control measures for uniforms, linen, operating equipment and supplies to manage costs effectively. Trains and coaches the housekeeping team to maintain the highest level of consistent service standards delivery. Develops and manages the department budget. Collaborates with the hotel management team to understand the business needs and develops a progressive, professional and committed housekeeping team environment that supports strategic objectives. Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently and appropriately, thereby maintaining the smooth running of the operation at all times. Oversees the training and coaching of the Housekeeping team to maintain consistently high standards of service. Oversees the execution of repair and maintenance work and special projects by the relevant departments or contractors. Anticipates staffing requirements and participates in hiring/contracting staff for the relevant areas. #J-18808-Ljbffr