Director, Product Experience & Digital Commerce Enablement

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet:

Delta Faucet Company is seeking a Director, Product Experience & Syndication to lead the enterprise function responsible for the quality, governance, enrichment, launch readiness, and omnichannel activation of product data and customer-facing content across Delta Faucet's full brand portfolio.

The role leads a multi-layer organization of four managers and 20+ team members, partnering across Product, Brand, Sales, IS, Compliance, Finance, Digital Experience, and Channel teams to align enterprise priorities and deliver scalable capabilities that support growth, digital experiences, and commercial success.

Success in this role requires building the leadership, governance, and operational foundations necessary to support DFC's continued growth and transformation. The Director must create a scalable organization that consistently delivers business outcomes, while strengthening manager ownership, improving enterprise prioritization, advancing data governance, and leading ongoing platform, customer, and process evolution.

Responsibilities:

Team & Organizational Leadership

• Lead and develop four direct-report managers across Product Data, Omni Retail Content, Ecommerce, Trade, and related product/customer data capabilities, plus a broader organization of 20+ team members.
• Coach managers as people leaders, functional owners, and change leaders, building their skills in performance management, delegation, prioritization, team development, and cross-functional influence.
• Create a team culture that can absorb ambiguity, shifting customer requirements, and ongoing change while maintaining accountability, engagement, and execution discipline.

Capability Strategy & Enablement

• Own the business capability roadmap for PXM, syndication, customer template management, product content workflows, digital shelf analytics, and related product data integrations.
• Define how the organization transitions from manual, customer-by-customer work toward more scalable, platform-enabled, governed, and measurable workflows.
• Use digital shelf analytics, customer issue trends, launch KPI performance, rejection rates, and rework patterns to identify process gaps and influence upstream improvements.
• Identify high-volume, repeatable, manual, and error-prone workflows that can be improved through automation, AI-assisted enrichment, workflow redesign, integration, or process simplification.
• Partner with IS, Analytics, Digital Experience, and business stakeholders to evaluate where AI can responsibly improve data quality, content readiness, audit efficiency, issue detection, and team productivity.
• Track productivity gains and reinvest capacity toward higher-value work such as quality improvements, customer readiness, digital shelf insights, launch enablement, and strategic initiatives.
• Build repeatable playbooks for integrating acquired brands, product categories, customer requirements, and legacy data processes into DFC's product data and content ecosystem.

Omnichannel Content Operations

• Design and continuously evolve the product data, content, and syndication operating model to support growth across brands, customers, channels, acquisitions, and future platform capabilities.
• Establish portfolio-level intake and prioritization practices that evaluate work by customer impact, launch risk, commercial value, regulatory need, strategic importance, and team capacity.
• Partner with Product, Program Management, Channel, Brand, Sales, Digital Experience, IS, and Finance leaders to sequence NPD, integration, pricing, compliance, content, and customer-readiness work realistically across shared resources.
• Identify structural barriers that slow launch readiness or customer execution and lead cross-functional improvements that reduce rework and improve predictability.

Data Governance, Compliance, & Standards

• Establish clear ownership and accountability for upstream data inputs, downstream customer execution, and cross-functional issue resolution.
• Partner with Compliance, Product, Brand, and Channel teams to ensure regulatory, claims, certification, restriction, and product-relationship data are accurate, governed, and auditable.
• Build data governance practices that support future AI, automation, digital shelf analytics, regulatory transparency, and enterprise reporting needs

Qualifications:

• Bachelor's degree required; degree in business, marketing, information systems, data management, digital commerce, technology, operations, or a related field preferred.
• 7+ years of experience in product data management, product information management, digital content operations, omnichannel commerce, customer content syndication, data governance, or related digital/business operations roles.
• Demonstrated experience leading through managers or multi-layer teams
• Experience managing or evolving PXM/PIM, DAM, syndication, digital shelf, ecommerce, or product data platforms such as InRiver, Salsify, Syndigo, Stibo STEP, Bynder, or similar systems.
• Experience leading technology-enabled transformation, including business readiness, change management, adoption, process redesign, and post-implementation optimization.
• Strong understanding of retail, ecommerce, trade, marketplace, and brand-owned digital channel requirements; experience with high-SKU complexity, durable goods, manufacturing, B2B distribution, or consumer products preferred.
• Familiarity with AI-enabled content, workflow automation, API-based syndication, digital shelf analytics, product data quality tooling, or data governance technology preferred.

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company

Full timeHiring Range: $121,300.00 - $190,630.00 USDActual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

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