Customer Concierge Lead

Customer Concierge LeadThe Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extensions, Perming, Permanent Makeup and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes. Our two salons in the area are owned locally and have already established a name for providing the highest quality of services in the area. We take a lot of pride in our team and the value we provide to our clients.We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!Responsibilities:Increase membership sales and retail salesGreet visitors and provide an excellent customer experienceBook appointments in person or by phoneSocial Media account maintenance and updatesContribute to group operations, such as inventory maintenanceMaintain a clean and inviting environmentRequired Skills:1+ years customer service or retail sales experienceStrong attention to detailAbility to multitask in a fast-paced environmentAbility to work some weekends and some eveningsExperience with MindBody Software is a plus!We are proud to have created a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. We have P.A.S.S.I.O.N. It's what we offer to every guest we help look and feel beautiful, and it's how we exemplify ourselves as a community built on love, loyalty, and confidence.Considering the pandemic, The Lash Lounge has additionally tighened our sanitation protocol with additional clean-up procedures between guests, end of the day fogging, and require masks, touchless greetings, temperature checks, remote check-in, amongst other key requirements. This is to help keep our Staff and community safe.