Service Designer
$85k - $150kSteampunk.com
Job Title
Service Designer
Job Requirements
McLean, VA Public Trust Polygraph Unspecified Career Level not specified $85,000 - $150,000
Job Description
Overview Design. Disrupt. Repeat. Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We're passionate about creating solutions that are impactful, practical, and scalable while meeting our clients' ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.
Contributions As a service designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within the AI-enabled software development environment.
Responsibilities :
- Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
- Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
- Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
- Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
- Ensure all deliverables across a variety of projects are produced at the highest quality
Qualifications
Qualifications
- Ability to obtain a U.S. government Public Trust Security Clearance
- 4 + years of experience in human centered design, service design, and/or customer experience design
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
- Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
- Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment
- Bachelor's Degree or equivalent experience in HCD, and/or service design
Bonus Points
Previous work experience in or with the federal government
Previous work experience as a consultant
About Steampunk Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence™ process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
$120k - $180k
Steampunk, located in McLean, Virginia, is seeking a Service Designer to guide government clients through their Design Intelligence™ framework. You will lead discovery sessions to identify customer pain points and provide strategic solutions. Ideal candidates have 6+ years...Suggested- Steampunk, Inc. is seeking a Service Designer to guide government clients through our Design Intelligence framework, applying human-centered methods to solve end-to-end organizational and experience challenges. You will lead discovery sessions that uncover customer pain...Suggested
$28 - $32 per hour
...RH Design Consultant RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH... ...and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a...SuggestedHourly payFull timeWork at officeLocal area- ...prioritizes communication, cross-functional collaboration, and service-driven leadership. Whether working directly with students or supporting... ...CampusBenefits EligibilityNoJOB SUMMARYThe School of Design + Art in the College of Business, Innovation, Leadership, and Technology...SuggestedWork at officeLocal area
- Brobston Group in McLean, Virginia, is seeking a dedicated professional to provide first-class service to trade clients and support the growth of the interior design trade business. The role includes conducting consultations, assisting with design development, and coordinating...Suggested
- ABOUT THE ROLE The Environmental Graphic Designer II is a creative professional who thrives on solving design challenges and craves opportunities... ...(not simply satisfaction). Consistent delivery of the best service is what we are about. We are committed to ensuring our...For contractors
- Escape Travel by Jonelle is a remote-based travel service helping clients plan memorable, stress-free trips. The Travel Consultant/Advisor will design customized itineraries, research destinations, prices, and availability, and present options with bookings and confirmations...Remote job
$84k - $110k
...Senior Graphics and Visual Communications Consultant to support Army logistics strategic communications, visual information, graphic design, multimedia development, and executive presentation initiatives. Successfully demonstrate competency in project execution, client...Remote jobFull timeContract workWork at officeLocal area- ...Senior Graphics and Visual Communications Consultant to support Army logistics strategic communications, visual information, graphic design, multimedia development, and executive presentation initiatives. This role requires an active Secret security clearance, U.S....Remote job
- ...Government in successfully achieving their mission and goals. Our service andsolutionsdelivery start with understanding each client’s end... ...primary liaison between writing/author teams and the layout/design teams; manage complex review processes involving multiple stakeholders...Remote work
$6,000 per month
...M&C Saatchi World Services is a full-service marketing company renowned for using commercial advertising to solve the world's toughest... ...Saatchi World Services US is seeking a highly creative and versatile Designer. This role develops compelling visual communications, brand...Live inWork at officeLocal areaFlexible hours- ...Service Designer We are seeking a Service Designer to join our team in Washington, D.C. As a core member of our UX team, you will be responsible for creating seamless and cohesive end-to-end experiences for our clients. You'll work at a systems level, mapping out the...
- Everforth ECS is seeking a Senior UX/HCD Designer to work in our Arlington, VA (Hybrid) office. About the Mission ECS is seeking a Senior... ...expertise to ensure that public-facing and enterprise digital services meet federal accessibility and usability standards while...Work at officeLocal area
- ...Description Job Description Position Summary: The Fire Sprinkler Designer is responsible for producing accurate, complete, and code-... ...dedicated to protecting our communities. Through quality service, and a commitment to excellence, we deliver top-tier solutions...Contract workFor contractorsLocal area
$80k - $95k
...NBBJ is an award-winning design firm recognized as a TIME100 Most Influential Company, a Fast Company Most Innovative Architecture... ...and Urban Environment projects. We also have several areas of service expertise including: Architecture, Environmental Graphic Design...Full timeContract workFor contractorsWork at office$123k - $152k
...unique national trade association providing advocacy, financial services, and business support services to more than 900 consumer‑owned... ...spirit of innovation. NRECA’s Education, Training & Events team designs, delivers, and facilitates high-impact learning experiences and...Full timeFor contractorsSummer workWork at officeWork from home2 days per week$76.08k - $110k
...Positions) Select how often (in days) to receive an alert: UI/UX Designer (Systems Application Analyst 2) 29548 Requisition Number:29548... ...seeking a UI/UX Designer to support the United States Postal Service (USPS) Office of Inspector General (OIG).The UI/UX Designer will...Full timeWork experience placementWork at officeRemote workWorldwideFlexible hours1 day per week$60k - $70k
...YOU CARE, THERE’S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire investigation, environmental, health and safety... ...and original concepts for corporate initiatives; and to design and produce print and digital elements through presentations...Full timeWork at officeLocal areaRemote workFlexible hours$60k - $75k
...investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members... ...POSITION SUMMARY: Transwestern is seeking a talented Graphic Designer to join our creative and collaborative team, driving projects...Shift work- About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm... ...institutional, and residential related building projects. About LJC LJC Design & Engineering is a full-service architecture, engineering, and...For contractorsCasual workFlexible hours
- Interior Designer Location: Washington, DC (Hybrid: 4 days in-office / 1 day remote after onboarding) Role Overview Zoe Feldman Design... ...DC, with a growing presence in New York City. We provide full-service residential design nationwide, from interior architecture through...For contractorsWork at officeLocal areaRemote workNight shift1 day per week
$70k - $125k
...products for senior-level stakeholders — including GS-15 civilians, Senior Executive Service (SES) leaders, and flag officers. This is a highly visible role requiring executive-caliber design judgment, discretion with sensitive material, and the ability to deliver polished...Temporary workWork at officeImmediate start- ...venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products... ..., cloud infrastructure, game development, interactive media design, ...). The charter of this group is to steer technology development...Full timeTemporary workPart timeWork at officeWorldwide
- ...to the environment and stakeholders. Porcelanosa products are designed with people in mind, intended to make their lives better and featuring... ..., demonstrate, promote and sell existing and new products/services in the showroom. Help maintain, update and design showroom...Base plus commissionTemporary workLocal areaFlexible hoursShift workWeekend work
$135k - $155k
...NBBJ is an award-winning design firm recognized as a TIME100 Most Influential Company, a Fast Company Most Innovative Architecture Firm... ...and Urban Environment projects. We also have several areas of service expertise including: Architecture, Environmental Graphic Design...Contract workFor contractorsWork at office$82k - $120k
...venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products... ...: The Marketing Team at Shield AI is hiring a Slide Designer to design high-impact presentation decks primarily in PowerPoint...Full timeTemporary workPart timeWorldwide- Chimera Enterprises International seeks a Graphics and Communications Assistant to develop, organize, and disseminate outreach materials about WMD Countermeasures Division activities to internal and external stakeholders. The role collaborates with division staff to translate...Worldwide
- Chimera Enterprises International, Inc (Chimera) seeks a Graphics and Communications Assistant to support the WMD Countermeasures Division by developing, organizing, and disseminating outreach materials that explain division activities to internal and external stakeholders...Worldwide
- ...products that explain WMD Division activities, capabilities, and services to internal and external stakeholders. This position shall work... ..., knowledge, and experience: 1. Associate's degree in graphic design, digital communications, marketing, journalism, English, or a...InternshipWork at officeWorldwide
$70k - $125k
...products for senior-level stakeholders — including GS-15 civilians, Senior Executive Service (SES) leaders, and flag officers.This is a highly visible role requiring executive-caliber design judgment, discretion with sensitive material, and the ability to deliver polished...Full timeTemporary workFor contractorsWork at officeImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Designer. Be the first to apply!


