Refurbishment Associate

VGM Fulfillment CPAP Repair Specialist

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Waterloo, IA.

Job Purpose Summary: Work with the VGM Fulfillment Repairs team to address client CPAP concerns. Partner with manufacturers and durable medical equipment companies to make sure the patient is taken care of and receiving the proper care. This is a fast-paced position with urgent deadlines requiring strong personal drive and commitment to success.

Reporting Accountability: CPAP Program Manager

Working Location: On-site at VGM Warehouse Waterloo, IA

Work Hours Classification: Full-time, Monday - Friday, 8:00am-4:30pm

Key Responsibilities:

• Clean and refurbish CPAP machines for clients
• Safety must be observed at all times because of the use of high presser blowers and sanitizing solutions
• Follows strict HIPAA confidentiality guidelines
• Answer telephone and emails in a timely manner; take messages as needed providing answers to questions from clients and manufacturing companies
• Refurbish equipment and set CPAP machines for patients
• Process repair request through manufacturers via phone or email
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures
• Maintain a positive and professional attitude while working with others of varying backgrounds
• Set a positive example through personal attendance and time management
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• While performing the duties of this job, the employee may be required to assist with other departmental functions upon request.
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials
• Embody the VGM Power of One Principles

Key Qualifications:

• Proven ability to routinely adapt to change, provide exemplary customer service skills, and demonstrate excellent verbal and written communication skills
• Extensive knowledge of Excel
• Be available to come in early and stay late as needed to provide adequate support to the business
• Extensive Knowledge of SNAP as well as prior repair troubleshooting
• Must be able to read, write, speak, and understand English at a level sufficient enough to perform the essential duties of the role

Physical Requirements:

• Ability to lift up to 15lbs at times
• Ability to stand and walk throughout the facility 25% of the workday
• Operation of warehouse machinery and equipment
• Visual abilities to include reading, distance vision and peripheral vision
• Strict adherence to all physical safety standards

Learn more about VGM Group, Inc.:

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.