Collections Representative

Job Description

Job Description

100% On-Site in San Antonio, TX

Minimum Education:

• High School Diploma or General Equivalency Diploma required.

Requirements: 

• 1 year of combined customer contact, sales, or collections experience in the financial services industry.
• Strong verbal and written communication skills.
• Preferred experience: 1 year servicing bank accounts in bankruptcy, charge-off status, and/or part of an estate of a deceased customer.

Responsibilities:

• Within defined guidelines and framework, responsible for understanding members’ needs and delivering personalized solutions and education that will improve their overall financial security. In addition, this role protects the financial interests of client by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards.
• Identify and manages existing and emerging risks that stem from business activities and the job role.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follow written risk and compliance policies, standards, and procedures for business activities.
• Use established procedures to carry out and resolve non-complex delinquency work assignments and conducts member research as necessary.
• Make outbound phone calls to delinquent members across all client product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
• Under close supervision, perform individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
• With close supervision, negotiate mutually satisfactory payment arrangements within defined guidelines.
• Follow all applicable local, state, and national laws and regulations surrounding the collection industry and within client standards.
• Under close supervision, complete required account verification and account maintenance. Document all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
• Collaborate with team members to resolve issues and identify appropriate issues for escalation.

Who We Are:
Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.
What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.

How We Do It:
We partner with world-class organizations that offer exciting career paths to their employees.
We cultivate relationships with the best and brightest talent in the marketplace.
We leverage technology in a way that is helping to redefine the staffing industry.
Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.

Company Description

Who We Are:\r\nPeyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.\r\nWhat We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.\r\n\r\nHow We Do It:\r\nWe partner with world-class organizations that offer exciting career paths to their employees.\r\nWe cultivate relationships with the best and brightest talent in the marketplace.\r\nWe leverage technology in a way that is helping to redefine the staffing industry.\r\nOur Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.