SME - Desk Side Services, AMT Asset Management Software

SME – Desk Side Services, AMT Asset Management Software (Houston, Texas) Job Summary Local Hardware Installation: Perform on‑site installation, configuration, and testing of IT hardware, including desktops, laptops, printers, peripherals, and basic network equipment in preparation for site migration. Post‑Migration Hypercare Support: Act as the primary point of contact for on‑site high‑touch technical support immediately following a site’s migration to rapidly troubleshoot and resolve user‑facing issues. User & Site Readiness Assessments: Conduct pre‑migration assessments of site infrastructure and user preparedness to identify and mitigate potential risks, technical gaps, and training needs. End‑User Training and Coaching: Develop and deliver formal and informal training sessions to educate end‑users on new systems, applications, and security protocols within the client environment, including one‑on‑one coaching to ensure adoption and confidence. Infrastructure Collaboration: Liaise with and assist central IT infrastructure and cybersecurity teams with local setup, validation, and testing of network devices, servers, and security tools. Proactive Issue Ownership: Take full ownership of local IT incidents and requests, from initial reporting through to final resolution, proactively identifying problems and escalating to central teams when necessary while maintaining communication with stakeholders. Documentation and Reporting: Create and maintain clear documentation for site‑specific configurations, processes, and issue resolutions; provide regular status updates to the IT Integration team. Continuous Professional Development: Stay up to date with the latest technologies and trends in the fast‑moving IT industry. Safety: Comply with all Quality, Health, Safety, and Environment policies. Required Skills Proficient in Windows Support. Hands‑and‑feet support to data centers. Compensation and Benefits Maximum Salary (US): $116,000 Minimum Salary (US): $65,000 This role may also be eligible for performance‑based bonuses subject to company policies. Eligible benefits include medical, dental, vision, pharmacy, life, accidental death & dismemberment, disability insurance, employee assistance program, 401(k) retirement plan, 10 days of paid time off per year (some positions eligible for need‑based leave with no designated number of leave days), and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited