Medical Assistant (Center Float)

Care Promoter

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Promoter is dedicated to the health and well-being of our patients. The overall duties and responsibilities of this role may vary slightly depending on the market and size, location and patient volume of their assigned center. The incumbent in this role is an integral member of a physician-led care team that is focused on providing excellent and comprehensive primary care for a specific population of patients. He/She guides patient through complex and routine medical and social challenges in a manner that fosters trust and respect between the patient and the care team.

Essential Job Duties/Responsibilities:

• Provides general nursing care, under supervision, so that physicians and clinicians can focus on more specialized areas in patient care.
• Assists with exams or procedures, patient education and maintenance of medical records.
• Compiles patient health information, takes and records vital statistics, takes blood pressure and conducts other basic care treatments. Records patients' medical history and other information such as test results in the medical record.
• Prepares patients for examination; assists physician with exams; explains treatment procedures, medications, diet and physicians' instructions to patient; provides disease specific patient education.
• Draws blood (phlebotomy) and collects other lab specimens; performs waived lab tests.
• Prepares and administers medications ordered by the physician, fills pill boxes as ordered by the physician, changes dressings, applies bandages, removes sutures and other first aid procedures, performs IV Therapy in accordance with State Practice act; uses CPR skills when necessary.
• Screens calls and walk ins; collects pertinent clinical information and relays it to the physician, implements orders as appropriate and documents observations and interventions in the medical record.
• Maintains supplies & equipment and stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct. Completes internal certification to use the ChenMed Rx system to support physician medication dispensing.
• Processes patient phone messages, returns calls and routes them to other team members as appropriate. Contacts patients to obtain and relay pertinent information from the physician.
• Performs other duties as assigned and modified at manager's discretion.

Knowledge, Skills & Abilities:

• Knowledge of medical products, services, standards, policies and procedures
• Excellent clinical skills to identify, diagnose and appropriately resolve patient issues
• Good non-clinical skills to assist with dressing, physical exercise, restroom visits, etc. as needed
• Good motor skills to effectively calibrate equipment, manipulate intravenous equipment, administer injections, position and transport patients when needed
• Excellent oral and written communication skills
• Ability to effectively collaborate with team members, including physicians, clinicians, front desk staff, center managers, and market leaders
• Mindset focused on solving problems for patients and achieving team goals
• Skill in operating phones, personal computer, software and other IT systems. Must be detail-oriented to ensure accuracy of reports and data
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to exercise patience, compassion and empathy for patients and family members
• Ability to act calmly in busy or stressful situations
• Good time management to ensure tasks are completed timely and efficiently
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally and regionally up to 10% of the time
• Spoken and written fluency in English
• Flexible to work evening, weekends and/or holidays as needed

Education and Experience Criteria:

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT) or Paramedic
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required
• BLS for Healthcare Providers required
• Experience working with geriatric patients is a plus
• EMR system experience preferred

Pay Range:

$17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.