Customer Service Representative
$14.97 - $19.59 per hourBCForward
Job Description
Job Description
Job Title: Customer Service Representative
Location: Rio Rancho, NM 87144
Duration: Contract - 24 months
Pay Range: $14.97/hr - $19.59/hr (W2)
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Customer Service Representative to join our team. The ideal candidate will have strong experience in customer relations, technical troubleshooting, and remote support and a proven ability to resolve complex hardware and software issues while delivering clear, professional communication.
Responsibilities:
Work independently using standard protocols to resolve complex customer issues.
Diagnose and resolve technical problems for hardware and software from customer contacts and proactive notifications.
Respond to service, product, technical, and customer-relations questions on features, specifications, and repairs for current and discontinued products based on entitlement.
Proactively assist customers to avoid or reduce problem recurrence.
Participate in projects and provide resolutions and feedback based on analysis.
Required Skills & Qualifications:
Superior written and verbal communication skills.
Experience in customer-facing, remote, or telephone support with ability to resolve issues through verbal description.
Ability to diagnose to hardware FRU level and troubleshoot operating systems.
Knowledge of microcomputer hardware and basic operating systems software.
Experience updating and using Knowledge Management systems.
Education: High school diploma or equivalent required; some college preferred. Typically 5+ years of related experience or an equivalent mix of education and experience.
Preferred Skills:
Ability to mentor or train team members on new and existing technologies.
Experience collaborating with engineering or lab teams to reproduce and resolve issues.
Work Arrangement and Details:
Hybrid at customer site. Work on site required.
Dress code: Business Casual.
Hours per day: 8.
Ship-to work location: 2351 HP Way, Rio Rancho, NM 87144, US.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.
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