Financial Assistance Counselor 1

Overview

The Financial Assistance Counselor plays a vital role in supporting patients and Carle Health by ensuring financial processes are handled efficiently and compassionately. This position is responsible for maintaining up-to-date knowledge of departmental policies and procedures evaluating patients for financial assistance eligibility using established guidelines and applying appropriate financial adjustments to patient accounts. The counselor also manages incoming correspondence related to financial documentation and ensures timely and accurate logging of financial assistance applications. Strong attention to detail communication skills and a commitment to patient advocacy are essential for success in this role.
Qualifications

Certifications: Education: H.S. Diploma/GED: Related Field Work Experience:
Responsibilities

Performs financial counseling and assists patients in the process of applying for Carle Financial Assistance to patient inquiries by clearly explaining billing and financial assistance and resolves insurance coverage errors registration errors and billing errors to facilitate accurate and timely billing and payment and manage incoming and return mail related to financial documentation and patient correspondence in a timely and accurate qualifying charges owed at patient responsibility and prepares adjustments to ensure accurate account financial assistance for patients based on documented auto-qualifiers and applies necessary account adjustments in accordance with timely and accurate logging of financial assistance applications maintaining high standards of proficiently within multiple revenue cycle and billing systems to support financial current knowledge of departmental policies procedures and financial assistance and manage a high volume of tasks efficiently while maintaining attention to quickly to changes in policies procedures and systems demonstrating flexibility and effectively and compassionately with patients internal departments and external confidentiality and security of sensitive patient and financial information at all times by maintaining accurate and confidential Ensure confidentiality and security of sensitive patient and financial information at all times by maintaining accurate and confidentialExhibit professionalism tact and diplomacy in all interpersonal special projects as assigned. Performs other duties as assigned.
About Us

Find it here.

Discover the job the career the purpose you were meant for. At Carle Health were committed to fostering a workplace where every team member feels valued respected and empowered where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our more than 17000 team members and providers work together to support patient care across central and southeastern Illinois. Weve grown to include seven award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1500 doctors and advanced practice providers. Were developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine the worlds first engineering-based medical school and Methodist College. Carle Foundation Hospital Carle Physicians Group Carle Hoopeston Regional Health Center Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet with Distinction designation the nations highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet designation.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. For more information:

Compensation and Benefits

The compensation range for this position is $17.26per hour - $27.96per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications location training licenses shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit financial counseling and assists patients in the process of applying for Carle Financial Assistance to patient inquiries by clearly explaining billing and financial assistance and resolves insurance coverage errors registration errors and billing errors to facilitate accurate and timely billing and payment and manage incoming and return mail related to financial documentation and patient correspondence in a timely and accurate qualifying charges owed at patient responsibility and prepares adjustments to ensure accurate account financial assistance for patients based on documented auto-qualifiers and applies necessary account adjustments in accordance with timely and accurate logging of financial assistance applications maintaining high standards of proficiently within multiple revenue cycle and billing systems to support financial current knowledge of departmental policies procedures and financial assistance and manage a high volume of tasks efficiently while maintaining attention to quickly to changes in policies procedures and systems demonstrating flexibility and effectively and compassionately with patients internal departments and external confidentiality and security of sensitive patient and financial information at all times by maintaining accurate and confidential Ensure confidentiality and security of sensitive patient and financial information at all times by maintaining accurate and confidentialExhibit professionalism tact and diplomacy in all interpersonal special projects as assigned. Performs other duties as assigned.
Certifications: Education: H.S. Diploma/GED: Related Field Work Experience: