Appeals Negotiator

Join Our Life-Saving Team

PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you'll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary

The appeals negotiator is responsible for ensuring the highest reimbursement for all underpaid contractual and non-contractual payers. The negotiator will build and maintain outstanding relationships with all payers while adhering to PHI reimbursement policies. The negotiator will identify, document, and assist in the collections of all contracted and non-contracted underpayments from the payers. The negotiator will provide and produce thorough supporting documentation regarding additional payment for the level of services that were rendered. This position provides oversight and resolution for claim denials that require written response. This includes denials for medical necessity, low "usual and customary" payments, not to the closest facility, and reduction to ground level payments. This position requires a high level of knowledge in compliance, federal and state regulations, and clinical record information extraction. This position reports to the leadership of Patient Financial Services.

Compensation and Benefits

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Schedule/Location

• 5 & 2
• Phoenix, AZ

The Successful Candidate Will Have:

• High School diploma or GED required.
• Bachelor's degree preferred with 5 years related work experience.
• 5+ years' experience in medical billing, surgical billing, billing in emergency medical services and collections preferred.
• Medicare, Managed Care, Workers' Comp. experience.
• 3-5 years of experience in appeals and negotiation background.
• Expertise in billing software and Internet-based research required.
• Must have solid knowledge of patient account systems, revenue management processes, workflow systems and the ability to troubleshoot and suggest improvements.
• Ability to work independently with strong interpersonal skills to effectively interact with all levels of employees both with the client and with PFS.
• Must have demonstrated experience in researching statutes and understanding regulatory documents.
• Must demonstrate the ability to draft a professional and effective appeal letter.
• Ability to verbally communicate details and understand parameters of job responsibilities.
• Ability to provide written communication using best business practices when composing letters, memorandums, and e-mails regardless of if the communication is inside the Company or with customers, clients, or providers.
• Ability to read, write and follow specific instructions in both written and verbal form.
• Requires an in-depth understanding of compliance, regulatory oversight bodies and payer requirements.
• Team player, interfaces well with employees.
• Represents the company in a positive, customer friendly attitude to other employees, clients, agencies, entities and patients.
• May have supervisory responsibility.
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.