Customer Experience Specialist

Customer Experience Specialist

The Customer Experience Specialist serves as the primary point of contact for BRG Skin customers and retail partners. This is a consultative, relationship-driven role requiring complete product knowledge, polished communication, and a service instinct that reflects a luxury brand at every touchpoint.

The position is located in La Palma, CA and is full-time, onsite with a salary range of $50,000 - $60,000.

BRG Skin is the only luxury regenerative skincare brand at the intersection of clinical efficacy and daily ritual. Built on pharmaceutical-grade science and designed for a customer who doesn't compromise, we hold every aspect of this brand, including how we show up for the people who use it, to that same standard.

Responsibilities

• Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone
• Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution
• Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen
• Support partners and accounts with order management, sampling, marketing materials, and general account needs
• Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives
• Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions
• Maintain accurate documentation, order records, and reporting on a timely basis
• Represent BRG Skin with professionalism, discretion, and integrity in every interaction

Qualifications

• 3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level
• Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications
• Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage
• Experience with CRM platforms and order management systems required
• Highly organized with the ability to manage competing priorities without sacrificing quality
• On-site position

All your information will be kept confidential according to EEO guidelines.