Technical Support
Virtual Vocations Inc
Providing intermediary technical support remotely, the full-time hourly Senior Technical Services Representative will assist internal and external personnel with security technology issues, perform hardware repairs, and maintain departmental resources and databases. Key responsibilities Deliver technical support via phone, email, or workflow applications for installation and service requests Complete hardware repairs and programming for PC-based systems while ensuring customer configurations are validated Create and maintain departmental resources and customer databases, documenting support activities and system information Required qualifications Associate's Degree or equivalent experience 3+ years of help desk support experience 1 year of experience in the low voltage, security, and surveillance industry Intermediate networking and hardware knowledge; CompTIA A+ and Network+ certifications preferred Proficiency with Microsoft programs and familiarity with Unix/Linux operating systems
Vacancy posted 17 hours ago
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