Field Service Engineer - Boise, Idaho

Job Description

Job Description

Company Summary

We were founded 100 years ago and are a distributor of high-end CNC machine tools. Our culture emphasizes work-life balance, autonomy, self-direction, and a do the right thing philosophy focused on quickly getting customers back up and running. Tenure is strong, with many technicians staying 10+ years.

Job Summary

We are seeking experienced Service Engineers to provide high-capability field service support for advanced CNC machine tools. This is a field-based role focused on technical troubleshooting, mechanical repairs, and maintaining high-end equipment. The role involves regional travel with a goal of technicians being home almost every night

Responsibilities

• Perform advanced troubleshooting and repair on high-end CNC machines, including complex 5-axis issues, spindles, ball screws, bearings, and tolerance/accuracy problems.
• Diagnose issues through machine controls (FANUC/Siemens) and traditional mechanical methods.
• Handle kinematic compensation, volumetric accuracy troubleshooting, and overall machine condition diagnosis.
• Service both new high-end equipment and older machines, including rebuilds.
• Work independently on complex field issues while maintaining safety and avoiding costly mistakes.
• Provide excellent customer service with a focus on rapid resolution and uptime.

Requirements

• Proven CNC machine tool service experience with strong mechanical and diagnostic capabilities.
• Minimum FANUC control experience.
• Ability to perform mechanical work on spindles, ball screws, bearings, and related components.
• Strong problem-solving mindset, self-motivation, and comfort working independently.
• Willingness to handle both high-end technical work and older machine service.
• Valid driver's license and ability to meet regional travel requirements (typically 20-30%).

Preferred Requirements

• Siemens control experience (strongly preferred).
• Experience with 5-axis machines.
• Advanced knowledge of kinematic compensation, volumetric accuracy, and high-precision diagnostics.
• Ability to be dispatched independently to the most complex spindle, tolerance, or accuracy issues.

Compensation/Benefits

• Base Salary : Flexible based on experience. Range typically $70,000–$130,000+
• Additional Compensation : Company car or monthly car stipend, company credit card, paid off-site expenses, and per diem.
• Benefits :
  • 401(k) with match (standard up to 3%, plus additional up to 5%).
  • Health insurance (75% employer contribution for employee, 50% for dependents).
  • PTO: Typically 2–4 weeks depending on experience (flexible to match candidate's current situation).
  • Relocation assistance available

Location

• Boise, Idaho metro area
• Field-based role with regional travel (generally 20–30%, mostly day trips; typically fewer than 5 hotel nights per month)

This is a great opportunity to join a stable, growing company with a strong reputation, excellent work-life balance, and significant autonomy for self-motivated technicians.