Sales Associate

Pet Supermarket Employee

Location: Charlotte, North Carolina

Are you unable to resist looking at a funny cat meme while you are at work? Do you like to stop and pet every dog during your afternoon strolls? If you just answered Yes, then you must be an animal lover! It is time to pounce on the opportunity to become part of our Pawsome team! Apply today to this FINtastic opportunity and become a Pet Supermarket Employee.

Responsibilities/Qualifications

• As a Store Employee you are always striving to enhance the lives of pets and their people when customers are shopping with us. We are pawsitively passionate about all things we do.
• Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at.
• We Speak Pet, it may sound funny to the humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies
• Stop, Drop, & Shop with Lucy who has just found her forever home and needs your help to make sure she has the right food and accessories to make her transition into her forever home a pawsitive experience.
• We are not kitten around when we say our employees are passionate about providing World Class Service to our customers and their pets, because pet ownership is a choice, not a requirement and its one of the few relationships where we find unconditional love
• We are dedicated to making a difference in our community by providing knowledge, support, and quality products. When a customer is shopping with us, their pet is OUR PET.

The Purr-fect employee is not shy about making a splash and greeting customers, you will assist the management team with the day-to-day store operations, maintaining a clean and organized sales floor and above all helping our customers feel at ease while shopping with us because WE SPEAK PET!

What is in it for you?

• Working with PETS!
• Room for advancement
• Continuous product training
• Flexible schedule
• Employee discounts
• Minimum Hiring Age – 18 Years of age

Essential Duties and Responsibilities

• Assist in driving sales, service, and customer experience initiatives in store by demonstrating our selling and service models with all customers.
• Acknowledge, welcome, and thank each customer in a friendly and timely manner.
• Assist customer(s) quickly and positively with product selection and answer their questions wherever in the store they may be, to ensure they have the right food and accessories to enhance their pets' lives.
• Maintain the consistency and reputation of the store by complying with Brand Standards.
• Work as part of the store team to meet or exceed targeted sales goals.
• Clean pet enclosures and ensure all animals have appropriate food and water.
• Support in maintaining the fish system.
• Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor. Heavy lifting up to 55lbs may be required repeatedly several times throughout a shift.
• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating.
• Complete tasks and other duties as assigned by store management.

Experience, Education, Certifications

• Preferred retail or customer service experience
• Enjoy working with and around animals.

Job Requirement

• Ability to work a flexible work schedule which may include morning, evenings, weekends and/or holidays according to business needs.
• Must be at least 18 years of age.

Physical Demands, Working Conditions and Effort of position:

• Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift.
• Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering.
• Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating / speaking with customers and employees.
• Active observation required when merchandising the store.
• Works in a relatively temperature-stable environment.
• May occasionally need to work alone.
• Accidental injuries from pets are possible.
• Common injuries are slips/trips/falls and strains/sprains due to lifting.

Competencies:

• Customer Focus: Establishes and maintains effective relationships with customers and gains their trust and respect. Acts with customers in mind; Leverages the service and selling model to provide excellent customer service. Maintain a high customer readiness standard by delivering a clean, neat, and safe shopping environment.
• Team Player: Support a positive work environment where everyone can work together to do their best; Self-starter, able to work independently at times and as part of a team. Step forward to help others when needed.
• Drive for Results: Committed to exceeding all training and goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self for continuous development. Demonstrates the ability to build relationships and convert customers into clients.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Compassion: Genuinely cares about people and their pets are available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

Pet Supermarket is an equal opportunity employer and Drug Free Workplace.