Tech Support Specialist Sr

Tech Support Specialist Sr

Job ID: 322029
Location: South Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range


$23.60 - $30.68/hourly, DOE

Grade


113

Work Schedule


Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar


12 Months

Campus Statement


South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


South Mountain Community College is seeking a Technology Support Specialist Senior

This position provides advanced technical and user support for specialized equipment, networks, operating systems, applications, and information security systems. The Technology Support Specialist Senior also provides secondary support for endpoint management and security.

As the lead specialist, this role serves as the primary point of escalation for lower-level support teams and collaborates with management to train, mentor, and develop both new and existing technical staff.

Essential Functions


35% - Provides level 3 computer hardware/software support and troubleshooting. Utilizing advanced knowledge in diagnosing, troubleshooting, repairing, restoring, upgrading and installing equipment and software. Provides client-focused technical support in a timely manner; provides support ticket status updates when requested.

25% - Serves as a lead technician while providing direction, training and coaching to level 1 and level 2 technicians.

15% - Provides level 2 support for Endpoint Configuration Management (MECM). Serves as the final point of support for MECM-related issues before escalation to the MECM Administrator (Tier III).

15% - Develops high-quality documentation for training and support purposes.

10% - Maintains technical competency through specialized training, certification, and attending industry-related conferences. Performs other related duties as assigned.


Minimum Qualifications


High School Diploma or GED and four years of technical experience in an area directly related to the assignment. There is no substitution or equivalency allowable for the High School Diploma or GED.


Desired Qualifications


A. Associate's degree or higher in an Information Technology-related field.
B. Five (5) years of experience providing technical support within an educational institution.
C. Two (2) years of experience deploying computers and software using an endpoint configuration management system.
D. Experience developing technical documentation and training materials.
E. Experience coordinating IT-related projects such as computer rollouts, enterprise software implementations, and/or cybersecurity initiatives.
F. Current IT certification (e.g., A+, Network+, Microsoft, or ITIL).

Special Working Conditions


May include evenings and/or weekends to meet needs of the department. Local travel.
This position requires the ability to maintain confidentiality.

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Also see the additional requirement section.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Additional Requirements


Candidates are required to upload samples of technical documentation they have personally created for training or support purposes (see DQ-D). Applicants should also include copies of their relevant IT certifications (see DQ-F).

Posting Close Date


Open until filled

First Review November 12, 2025

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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Required

Preferred

Job Industries

• Other