Bilingual Call Center Associate

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When you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.

We are currently looking for a Customer Care Associate to join the Landmark team. Here are all the details:

HOW YOU'LL CONNECT

Serves as the essential link in delivering the Landmark National Bank promise that Everyone starts as a customer and leaves as a friend. Delivers exceptional customer service in a fast-paced call center environment to a variety of communities that goes beyond prompt, accurate, and confidential bank transactions to also include a positive, friendly approach to building customer relationships. Works in an environment where individuals are trusted to work independently and as part of a productive, successful team. Provides efficient and confidential service to customers through phone, e-mail, and chat and follows all compliance requirements and procedures. Promotes bank products and services using a proven format. Models Landmark National Bank core values.

WHO YOU ARE

• Bilingual (English andSpanish) required. Ability to communicate clearly and professionally through both verbal and written skills with customers fluently in English and Spanish.
• High school diploma or equivalent
• Maintain a high degree of discretion and confidentiality.
• Skills necessary to work independently within a team setting, including detail-orientation, and organizational and multi-tasking skills
• Advance communication and customer service skills, professional phone and email etiquette is a must
• Moderate level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

WHAT YOU'LL DO

• Provide excellent customer service by demonstrating the Landmark National Bank promise that Everyone starts as a customer and leaves as a friend, which begins with greeting all customers and guests and addressing customer needs with prompt and accurate information and resolutions for customer concerns.
• Respond knowledgeably to questions about all products and services offered by the bank.
• Develops and maintains relationships with all customers and bank associates.
• Address customer questions and concerns via email and phone including: unauthorized disputes, issue stop payments, basic account and debit card maintenance fixing errors as required, order checks, accept loan payments, assist in identifying transactions and balancing of customer accounts, and offer support with On-line banking services.
• Serve as a liaison between customer and bank operations, including a basic understanding of all bank department responsibilities to adequately relay customer questions and concerns to proper bank operation department(s) when needed.
• Have a working knowledge of current government rules and regulations, as well as all internal controls and procedures.
• Engage in Landmark National Bank culture initiatives and team success activities, including Daily Huddles, leading when assigned, Weekly Rally Meetings, New Account Training (Retail), and Hoopla events.
• Manage professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Utilize the 7 Step Conversation, including role play, completing Weekly Checklist, and including names on Needs Solved Sheets.
• Implement all regulatory requirements and procedures and be current on all assigned training courses.
• Represent the bank well in the community.
• Performs other duties and projects as assigned

PHYSICAL DEMANDS

• The physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the associate is frequently required to sit or stand for long periods of time, speak, and listen; use hands to touch and grasp objects; and to reach with hands and arms. The associate is occasionally required to move about the banking facility. Visual ability to view a computer screen for long periods of time is required.
• The associate must occasionally lift and/or move up to 25 pounds.

BENEFITS WE OFFER YOU

• Group health, dental, and vision insurance options
• Employee Assistant Program (EAP)
• Flexible spending and Health savings accounts
• Full paid Life and Long-term DisabilityInsurance
• 401k Options with Matching and Profit Sharing Retirement Plan
• Paid Time Off (PTO) program, in addition to11 paid holidays
• 529 College Savings Plan Payroll Deduction

A credit and background check is a final part of the hiring process.

Landmark National Bank is an EEO/AA/ADA/Veteran employer.