Operations Agent

Job DescriptionJob DescriptionHelp Wanted! Full Time Wake up each day to make a difference. Ready to face a new and different challenge every day? If so, this is a great opportunity!Position Overview:This position will be responsible for controlling freight forwarding shipments across the USA using different modes of transportation. This person will be responsible for dispatching trucks and setting up shipments. At times, this person will also need to drive our vans to do local pickups in the area and be required to use the forklift to unload/load a driver. The operations agent's primary focus is providing a high level of customer service to all our customers. The hours for this position are from 12 pm to 9 pm Monday - Friday. What You Will Be Doing Day-to-Day:• Complete shipment process in our TMS including quoting, data entry, pickup/delivery schedule• Provide courteous etiquette via phone or e-mail interaction with customers, vendors, Precision Air Cargo teammates throughout the organization.• Ensuring all customer's instructions are followed and met. Obtain all details necessary for shipment/quote in order to evaluate all factors to ensure the customer’s request is satisfied.• Examine all possible factors prior to shipment coordination and/or pricing to ensure the most successful result.• Input all essential information into our TMS for shipment coordination and billing is achieved.Other Skills We Hope To See:• Proficient in Microsoft Office suite• Excellent communication skills both verbal and written• Problem Solver, Quick Learner• Ability to multi-task in a high volume, fast-paced working environment• High attention to detail and strong organizing skills• Ability to work independently and within a team environmentWhat We Look For In Teammates:• A team player who works well with others• Customer service focus – we serve a wide variety of customers, building relationships with them is very important!• Growth mindset – being passionate about your job, always looking for ways to improve yourself and the company, being open to change, and looking outside the box.Requirements:High School diploma or GEDMust be 25 or olderWhat Can Precision Air Cargo Offer You:• Growing company that continues to push the bar• Opportunity to make a difference that could impact the entire company• Full Line of Benefits