Accounts Receivable Specialist

Cassiday Schade LLP, a mid-sized regional civil litigation defense firm, has an exciting opportunity for an Accounts Receivable Specialist for its Chicago Office.

The candidate must be reliable, hardworking, self-starter who possesses excellent organizational and communication skills, both within the Firm, with clients, and other legal professionals. Candidate must be a team player with the ability to multi-task and work independently.

Primary Responsibilities

· Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues.

· Proactively review aging reports to identify past-due accounts and independently manage outreach to attorneys, clients, and insurance carriers.

· Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs and recommend continuous improvement initiatives.

· Review internal accounts receivable and collection policies to increase efficiency and reduce aging balances.

· Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts.

· Adhere to and ensure compliance with firm accounts receivable write-off policies.

· Monitor invoice status and payment activity through e-billing and e-vendor portals.

· Maintain accurate and up-to-date documentation of collection activity, communications, and follow-up actions in Aderant based on feedback from attorneys, clients, and the billing department.

· Monitor and respond to the accounts receivable hotline and shared inbox.

· Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information.

· Assists with related special projects, as required.

Requirements

• Bachelor's degree in Business Administration, Accounting, Management, or a related field preferred.
• Minimum of 3+ years of law firm or professional services collections experience strongly preferred.
• Demonstrated experience handling complex or high-value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
• Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
• Collaborative, solution-oriented mindset with a strong client service approach.
• Experience with Aderant and e-billing platforms strongly preferred.
• Proficiency with Microsoft Office, with an emphasis on Excel.