Sr Program Manager, Membership & Frequency

Job Description

Job Description

Tailored Brands is a leading specialty retailer of menswear, including suits, formalwear, sportswear, and a broad selection of business casual offerings. Our brands include Men's Wearhouse, Jos. A. Bank, Moores and K&G Fashion Superstore, which offers merchandise for the entire family. We help people love the way they look and feel for their most important moments by delivering personalized products and services through our convenient network of stores and e-commerce sites.

About the Job

We currently have an exciting opportunity for a Sr. Program Manager, Membership and Frequency to join our Marketing Strategy and Planning organization. This individual serves as portfolio integrator, governance lead, and strategic operator for the enterprise Frequency agenda. Reporting to the Director of Membership & Frequency, this role is responsible for translating the Frequency strategy and Membership roadmap into structured, sequenced, and governed enterprise initiatives - coordinating across a broader set of functions as the Frequency agenda expands across the enterprise in service to a connected customer experience.

This role is accountable to portfolio management and governance of the full cross-functional Frequency strategy and outcomes.

What You’ll Do | Key Accountabilities

Frequency Portfolio & Roadmap Management

• Coordinate Membership and Frequency initiatives into a unified enterprise roadmap by banner

• Translate the multi-year Frequency strategy into sequenced, milestone-driven activation plans with clear owners and dependencies

• Lead quarterly and annual prioritization planning aligned to the Frequency strategy and banner-level goals

• Track progress against the FY26 Membership roadmap and ensure continuity as the Frequency roadmap evolves

Governance & Executive Reporting

• Own the governance operating cadence for Frequency - including QBR and GTM framing, EC updates, Steering Committee preparation, and cross-functional lookbacks

• Prepare executive-level updates, dashboards, and Board-level materials as needed

• Provide structured visibility into initiative progress, risks, and dependencies across the Membership and Frequency portfolio

• Ensure frequency is surfaced and managed as a primary metric in all relevant governance rhythms

Cross-Functional Coordination

• Own principal-level relationships with cross-functional leads across Marketing Strategy & Planning, Media, Stores, Ecomm, Merchandising, Finance, and Analytics - managing dependencies, prioritization conflicts, and strategic alignment at the leadership level

• Serve as the connective tissue between internal teams and external agency partners engaged on Frequency

• Lead the relationship with Marketing Strategy & Planning at the strategic level - aligning the Frequency roadmap to the annual plan, surfacing interdependencies, and ensuring frequency is reflected in planning inputs and outputs

• Partner with Media on upstream channel planning integration to ensure frequency initiatives are reflected in paid and owned media strategy and aligned to Frequency KPIs and goals

• Mitigate risks and resolve prioritization conflicts before they impact execution

• Support the design and implementation of governance structures that extend the Membership operating model to the broader Frequency

Change Management & Activation Support

• Support organizational change management - including communications planning, team alignment, and onboarding to new workflows

• Coordinate internal readiness for cross-functional workshops and working sessions

• Ensure clarity and alignment before initiatives transition into execution across channel teams and functions

What You’ll Bring | Skills & Experience

• 8-12+ years of experience in program management, enterprise transformation, or related field

• Bachelor’s degree in marketing, business or similar field

• Proven track record leading complex cross-functional initiatives in matrixed environments

• Strong experience managing dependencies, risk, and governance frameworks

• Exceptional executive communication skills

• Ability to influence without direct authority

Preferred Qualifications

• Experience in multi-brand or enterprise retail environments

• Familiarity with MarTech and data integration initiatives

• Experience supporting organizational change management

• PMP certification or equivalent

• MBA or advanced degree in Business or related field

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time

• Ability to stoop, kneel, bend at the waist, and reach daily

• Able to lift and move up to 25 pounds occasionally

• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment

• Hours regularly 40 hours per week, as work dictates, from our Dublin, California office or remote.

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development

• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend

• Holiday Early Departure | close out early the business day before a company observed holiday

The base pay range is $106,800 - $180,000. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications. Other compensation may include a 10% Annual Incentive Plan (AIP) bonus paid out according to policy.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

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