Network Engineer - II

VoIP Engineer

Duration: 12+ months Summary: This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications, and deletions in the network and provisioning systems.

Responsibilities:

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation conference bridges.
• Perform call traces to verify correct end-to-end call routing and troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer workgroups.
• Drive escalations with the appropriate internal/external teams for resolution.
• Complete all assigned tasks in the workflow systems within the required SLA.
• Document detailed notes in applicable engineering systems/applications.

Must Have Skills:

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP).
• Strong customer service/vendor management experience.
• Willingness to work rotating shifts including occasional weekends and holidays.
• Ability to obtain a government security clearance.

Desired Skills:

• Experience with routers, switches, firewalls, session border controllers, and connectivity correlation from end-to-end.
• Working knowledge of Cisco Broadsoft/Broadworks.
• Familiarity with IP phones, analog gateways, paging, and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes).
• Working knowledge of Sonus switches and associated network components.
• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive).

Education/Certifications:

• Technically aligned Associate's Degree or Bachelor's Degree with one or more years of relative work experience.
• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).