Manager Clinical Operations LPN - ENT & Plastic Surgery York - Full Time

Schedule

Full Time: 40 hours per week; Monday - Friday Day Shift

General Summary

Bachelors Degree Required

Supports efforts to implement care delivery systems that are safe, timely, effective, equitable, efficient and patient centered within the Primary Care Service Line. Works with the Practice Managers and Site Directors to advance and standardize clinical operations throughout the system, within a culture of quality, safety and efficient care. Assists the Director of Clinical Operations in management of staff to deliver high quality, patient-centered care. Assists with directing and coordinating system and operational priorities. Provides leadership and oversight of the Clinical Supervisors. Develops and initiates standardized nursing education for the service lines, in line with System Practice and evidenced based protocols.

Duties and Responsibilities

Essential Functions:

• Works as a member of the clinical operations leadership team to develop and ensure the successful completion of service line goals, objectives and system aims for improving clinical operations of high quality and patient safety.

• Provides supervision, direction, oversight and support of the work of Clinical Supervisors in the practice and across transitions of care.

• Responsible for hiring, performance review of Clinical Supervisors.

• Collaborates with Practice Managers to provide performance evaluation and clinical competency review of clinical staff in the practices.

• Works with the Care Coordination Leadership Team to integrate and coordinate PCMH care management activities longitudinally across the system.

• Supports the advancement of the System's Accountable Care Strategies.

• Ensures alignment of clinical policies and patient care activities within the service line with other System entities through service on the WellSpan Nursing Executive Council.

• Collaborates with other System departments and Service Lines to develop care standards and integrate clinical quality initiatives in areas such as patient and population management, quality improvement, infection control, patient safety, care management and information technology.

• Works with the leadership team to develop appropriate staffing models to support quality, cost effective patient care in an accountable care environment.

• Functions as a PCMH subject matter expert and liaison for practices. Assists in the implementation, monitoring and ongoing improvement of PCMH. Tracks progress on goals, productivity and performance standards. Continuously strives to improve operational efficiencies and workflows.

• Assists in the implementation, monitoring, auditing, and ongoing improvement of quality initiatives. Tracks the progress of goals, productivity, and performance standards. Stays abreast of emerging trends and state/national guidelines and standards related to clinical quality and health services.

• Encourages physicians and physician practice leadership and staff to explore the benefits, challenges, and opportunities in improving health outcomes and patient experiences while containing healthcare costs. Assists in avoiding duplication of efforts, minimizing inconsistencies, recognizing and reducing burden on the participants, and developing and deploying strategies that are cost effective and improve EHR utilization and standardization.

• Continuously monitors and manages the practice transformation process, including but not limited to practice observations of current state, review of findings and concerns, consultation of best practice recommendations, and opportunities for improvement related to optimized clinical workflows.

• Works and coordinates with practice leadership, providers, and clinical staff to operationalize strategies to improve, including implementation and training of efficient and standardized clinical workflows, as well as efficient use of health information technology to support patient-centered care delivery.

• Identifies gaps in clinical workflows or processes and works with practice team and operational leadership to achieve expected outcomes.

Common Expectations:

• Works with the Director of Clinical Operations to manage budgets

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Frequently

• Reaching - Rarely

• Talking - Frequently

• Hearing - Frequently

• Repetitive Motions - Occasionally

• Eye/Hand/Foot Coordination - Occasionally

Benefits Offered:

• Comprehensive health benefits

• Retirement savings plan

• Paid time off (PTO)

• Education assistance

• Financial education and support, including DailyPay

• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 5 years In healthcare leadership. Required and

• Medical Group practice experience. Required

• Lean Daily Management experience. Preferred

Licenses:

• Licensed Practical Nurse Upon Hire Required or

• Licensed Practical Nurse Multi State License Upon Hire Required and

• Certificate in Ambulatory Care Nursing within 2 years Preferred or

• Board Certified in Ambulatory Care Nursing within 2 years Preferred

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Medical Group

The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24!

Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.