Lead Cashier

Overview Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. The LC assists in training new cashiers and cross‑training associates and drives loyalty results by focusing on sales, guest experience and process excellence. Principal Duties & Responsibilities Performance Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni‑channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store. Ensure that each guest receives exceptional service by providing a guest‑friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services. Courteously handle sales, refunds, and exchanges. Pair guests with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest service experience. Book appointments for and support the execution of services and in‑store events that deliver an unrivaled guest experience while achieving sales goals. Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest‑readiness at all times. Maintain prompt, regular attendance. People Contribute to an inclusive environment that supports teammates, peers, and internal and external guests. Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed. Stay informed about new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits to better serve guests. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests and lead associates to create excitement and accountability to loyalty goals. Assist in the training of new cashiers and cross‑train other associates in cashiering. Act as a leader who engages and influences peers to achieve peak productivity and performance. Drive cashier accountability in delivering a personalized Ulta Beauty brand experience, following Ulta Beauty’s system prompts. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Collaborate with managers and associates throughout the store to help grow the business. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures and standards. Adhere to Ulta Beauty’s dress code. Ensure the completion of all transactions, including guest returns and associate transactions, with proper control of all cash and media at the cashwrap according to company policies and procedures. Complete select register open and close functions as directed by the manager on duty. Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, sales floor, and in restrooms, backroom and break area. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control and loss prevention. Execute other operational tasks as directed. Job Qualifications Education High school diploma preferred. Experience 2 years of relevant work experience or an equivalent combination of education and relevant work experience preferred. Proven ability to delegate, multi‑task and problem‑solve. Demonstrated knowledge and passion for guest service and competency for selling. Experience addressing guests’ concerns and questions promptly and professionally to deliver exceptional customer service. Demonstrated experience in exceeding sales goals and training new hires. Skills Proficient with basic technology (e.g., Point of Sale system, Apple devices). Excellent written and verbal communication. Strong collaboration and interpersonal skills. Ability to work independently and as part of a team. Ability to build and maintain strong customer relationships. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. Special Position Requirements Work a flexible schedule to include days, evenings, weekends and holidays. The role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age. Working Conditions Continuous mobility throughout the store during shift, including twisting. Frequent bending, pulling, pushing, crouching, stooping, twisting and reaching during shift. Frequent lifting and/or moving up to 25 lbs. during shift. Continuous coordination and manipulation of objects during shift. Pay & Benefits The pay range for this position is $18.70 – $26.00 per hour. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, shift, geographic location and business needs. Eligible associates may also earn overtime pay as required by applicable law. Full‑time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part‑time positions are eligible for dental, vision, life and disability benefits. EEO Statement We will consider for employment all qualified applicants, including those with arrest records, conviction records or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act. #J-18808-Ljbffr Ulta Beauty