Retail Volunteer Coordinator

WEAVEs mission is to promote safe and healthy relationships and support survivors of sexual assault domestic violence and sex trafficking. WEAVEs vision is that when everyone acts violence ends.

Position Summary:

The Retail Volunteer Coordinator is responsible for managing and growing the volunteer program at WEAVEsvarious thriftstorelocations which represents the majority of the agencys volunteer engagement and plays a critical role in supporting revenue addition the position supportsgeneral thrift operations including serving as a key holder processing donations andproviding customer service to shoppers donors and clients as directed.

This position focuses exclusively on retail volunteers and does not oversee agency-wide volunteer engagement or fundraising events. Instead it ensures that theretail operationis consistently staffed with trained supported and engaged volunteers who contribute meaningfully to store operations. The Retail Volunteer Coordinator works in close partnership with the RetailGeneralManager and store team to align volunteer efforts with daily operational needs while also collaborating with thephilanthropy and communication departmentson recruitment strategies communications to volunteersand overall volunteer pipeline development.

Success in this role is measured by consistent volunteer coverage strong volunteer retention positive volunteer experience and alignment with retail operations goals.

Essential Functions:

Retail Volunteer ProgramCoordination(50%)

• Coordinateall aspects of theWEAVE Thriftvolunteer programand serveas the primary point of contact for retail volunteers.
• In collaboration with the Community Engagement Coordinator schedule advertise and co-facilitate monthly volunteer orientations.
• Collaborate with the RetailGeneralManager to align volunteers with store priorities including sales floor supportDonationCenter merchandising and organization.
• Ensure theaccuratemaintenance ofrecords of volunteer hours participation and engagement involunteer database .
• Orient and train volunteers instore and donation center operationsdutiesandcustomer serviceexpectations.
• Build strong relationships with volunteers to foster retention and long-term engagement.
• Create a welcoming inclusive and mission-driven volunteer environment within theretailstores and donation center.
• In collaboration with the Philanthropy& CommunicationsDepartment develop and implement strategies for volunteer recognition and appreciation particularly for high-frequency volunteers.
• Coordinate and support group volunteer opportunities within theretailoperation(corporate groups schools service organizations)andensure group experiences are organized meaningful and aligned with store capacity and needs.
• Partner with the Community Engagement Coordinator to ensure a seamless volunteer experience across recruitment and placement.

Retail OperationsSupport(45%)

• Perform general retail duties includingcashieringandcustomer assistance.
• Oversee donation center operations including donation acceptanceprocessing in-kind donationspricing and sortingitems asdirected.
• Provide excellent stewardship and customer relations with all in-kind donors.

Other Responsibilities(5%)

• Attend and participate in staff meetings and relevant committees.
• Represent WEAVE in volunteer-related community networks as appropriate.
• Other duties as assigned.

Qualifications:

• AA or BA degree in a related field preferred; relevant experience may be substituted.
• Minimum of two years of experience in volunteer coordination retail operations customer service or related field.
• Experience supervising or coordinating volunteersor paid staffrequired.
• Retail or thrift store experience strongly preferred.
• Strong organizational and scheduling skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to build relationships with diverse groups of volunteers.
• Proficiency in Office 365 tools and ability to learn volunteer/database systems.
• Comfort working in an active retail environment including standing walking and occasional lifting.
• Bilingual in Spanish strongly desired but not required.
• Completion of WEAVEs peer counselor training and background check (post-hire requirement).
• Valid California Drivers license and reliable transportation.

ADA Job Characteristics:

WEAVE is committed to providing inclusive accessible and respectful workplaces for all staff including those with disabilities such as being in a wheelchair Deaf or Hard of Hearing blind or low vision or other access or functional needs and we works to equip staff of all abilities with reasonable accommodation to perform their job functions. These can include the provision of adaptive equipment materials in alternate formats and flexible work schedules. Our priority is to provide ongoing individualized accommodation to give all staff access to resources best suited to their needs. If you require accommodation to access this job application please send a request to

The work environment is in residential program settings. Local driving is required to various agency sites. Must be able to lift and carry 25 lbs. often and move 50 lbs. Occasionally extend both arms above the head and/or reach below the waist stoop squat crawl bend the back to retrieve items climb stairs or use an elevator. Employees may also need to remain in one position (i.e. sitting or standing) for an extended period while completing work tasks. Must be able to efficiently operate a keyboard and mouse or adaptive equivalent write reports take notes; utilize desk tools such as phones or calculators and utilize larger office equipment such as printers and copy machines. Communicate clearly and concisely with others. Apply above average reasoning and detail as required in the accomplishment of duties.

Reasons to Work for WEAVE:

• Compensation & Benefits : We offer competitive non-profit wages 100% healthinsurance premium coverage for most eligible employees dental and vision insurance long-term disability and life insurance a 401(k) plan with employer match contributions paid holidays generous PTO accrual California Paid Sick Leave an Employee Assistance Plan and more.
• Growth-Oriented : WEAVE encourages employees to constantly learn and grow their skills; we provide continuing education opportunities social justice learning opportunities and when possible we strive to give staff opportunities to attend appropriate conferences and seminars relevant to their work.
• Collaborative & Inclusive Culture: We are committed to a diverse inclusive and accessible work environment where all staff and clients feel welcome; we celebrate our differences and actively seek out new perspectives from our staff to improve our programs and services. The successful candidate must be willing and able to work positively with other staff and clients with broad arrays of backgrounds and life experiences. All employees of WEAVE have a responsibility to always treat others with dignity and respect. All employees are expected to exhibit conduct that reflects inclusion during work at work functions on or off the work site and at all other organization-sponsored and participative events. All employees are also required to attend and complete annual diversity equity and inclusion awareness training to enhance their knowledge to fulfill this responsibility.

Equal Employment Opportunity (EEO) Statement:

WEAVE INC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

IC