IT Tech Analyst/Desktop Support (Banking) Onsite

IT Tech Analyst /Desktop Support (Banking)(Onsite)

Join Our Clients Team as an IT Analyst in New York City!

Are you a tech-savvy professional passionate about supporting financial operations and ensuring seamless IT services? We have a Foreign Bank Client located in NYC seeking a dedicated IT Analyst to join their team. This onsite role offers an exciting opportunity to work in a dynamic banking environment, collaborate with international teams, and help maintain secure, efficient technology infrastructure. This is a FT role with an excellent benefit package that includes no cost to employee and eligible dependents. Base salary $80-85K Flexible.

Position: IT Tech Analyst /Desktop Support (Banking)(Onsite) Location: New York, NY (On-site – 4 days/week) Department: Information Technology

About the Role: As an IT Analyst, you will be the frontline support for all technology-related needs at our clients' New York branch. You will play a crucial role in maintaining system stability, enhancing cybersecurity, supporting core banking systems, and ensuring regulatory compliance. Your collaboration with both local and head office IT teams will be key to delivering outstanding service and operational excellence.

Key Responsibilities:

• Provide timely first-level support for hardware, software, and network issues to ensure minimal downtime.
• Maintain and monitor the branch's IT infrastructure, including servers, desktops, firewalls, routers, printers, and backup systems.
• Support and troubleshoot core banking applications and interfaces connecting with the head office.
• Coordinate incident response and change management activities with the IT team in HO, ensuring smooth communication and implementation.
• Enforce compliance with U.S. cybersecurity regulations and internal data protection protocols.
• Manage and document IT assets, including inventory and configuration tracking.
• Develop, update, and follow IT procedures, policies, and disaster recovery plans.
• Support internal and external audits or regulatory inspections with accurate documentation and system readiness.
• Assist in onboarding new employees and offboarding departing staff by configuring user permissions and managing equipment.
• Participate in IT projects such as upgrades, migrations, and the deployment of new systems to support branch growth and innovation.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years' experience in IT support, systems administration, or related roles—preferably within a financial institution or multinational setting.
• Hands-on knowledge of networking, Microsoft Windows Server/Client environments, Office 365, and cybersecurity tools.
• Strong troubleshooting, diagnostic, and analytical skills with attention to detail.
• Fluency in English required; proficiency in Portuguese is a plus.

Preferred Skills:

• Experience working in a regulated financial services environment.
• Familiarity with AS400 systems and SWIFT infrastructure.
• Knowledge of core banking systems and compliance-related IT controls.

What We Offer:

• Opportunities for professional growth and career advancement within a global financial institution.
• Dynamic and supportive work environment with a focus on innovation and excellence.
• The chance to be part of an international team that values diverse skills and perspectives.

This role requires unrestricted U.S. work authorization. Employer sponsorship is not available.

ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics.